Preferred Care at Home’s
7-step caregiver-screening process
At Preferred Care at Home, we know you want caregivers you can trust without question. Our seven-step caregiver-screening process allows us to recruit the very best working in the field today.
Our top priority is excellence in care. So many businesses promise a “commitment to excellence” but don’t deliver. We believe our clients deserve it.
To ensure you receive the highest-quality home care possible, we put all caregiver applicants through our rigorous screening process after we receive their comprehensive application. You can learn more about this process in the video and article below.
Step 1: Phone Interview
Before we even meet with prospective caregivers, we conduct a phone interview. How the caregiver communicates verbally is an important early indicator of whether he or she is the right fit for us.
Step 2: Application Review
Experience is the best teacher. We want only the best people on our team, so we review each prospective caregiver’s work history to ensure they meet our strict standards, including a minimum of three to five years of private home care experience and documented completion of state-required training certifications.
Step 3: Face-to-Face Interview
At Preferred Care At Home, we personally meet with and interview every applicant. During this crucial screening step, we consider communication skills, presentation and experience. We also assess and record personality traits to ensure a perfect caregiver-to-client match. All caregivers must demonstrate a compassionate heart and a verifiable, consistent history of dependability at work.
Step 4: Experience Validation
Home-care-specific references are verified. What past clients, former colleagues and friends have to say about the caregiver is very important to us. A minimum of three industry-specific and three personal references are required and must be substantiated with 100-percent satisfaction.
Step 5: Skills Assessment
The prospective caregiver must pass a comprehensive home-care-specific exam with a minimum correct score of 80 percent. We test for knowledge, an understanding of skills associated with home care and the aging process, and appropriate cognitive reasoning skills.
Step 6: Background Check and Screenings
For all caregiver applicants, Preferred Care at Home performs Social Security validation; DMV checks; drug screenings; and criminal checks at the federal, state and county level.
Step 7: Orientation and Continuing Education
Once all the prior requirements have been met, our caregivers take part in our specialized caregiver orientation. This includes an introduction to Preferred Care at Home’s culture, and a review of state requirements and national standards regarding policy and procedures. In addition to courses on safety in the home and understanding and honoring client rights, ongoing home care continuing-education modules are made available at no cost to every caregiver.
The Gold Standard
We take these steps so we can match clients with first-class, compassionate, qualified caregivers who truly are committed to excellence. If you’re seeking a caregiver like the ones described above, please contact your local Preferred Care at Home office to set up a personal meeting with a top-quality caregiver matched to your personality and needs.
Become a Preferred Care at Home Caregiver
If you are a caregiver who meets our requirements, we invite you to apply with us to become a caregiver and continue in a rewarding, fulfilling career with the company who provides the gold standard in in-home care.
Preferred Care at Home takes affirmative action to select the best-qualified applicants without regard to race, color, creed, national origin, gender, sexual preference, age, religion, or disability where accommodations will not impose an undue hardship on the company. Preferred Care at Home is an equal opportunity employer and recruiter.
© 2016-2019 Preferred Care at Home, a division of Help at Home Franchise Service, LLC. All Rights Reserved.
Services may vary depending on the licensing of each Preferred Care at Home Franchise location. Each location is individually owned and responsible for controlling and managing day-to-day business operations.