You’re commuting across Orlando every day while mom or dad slips a little further behind on the small things at home. A friend’s referral covers Tuesday. A stranger fills in Thursday. Nobody’s really there. Preferred Care at Home of Northeast Orlando — locally owned by Robin Wilkie-Naylor since 2008 — has been helping families in Azalea Park and east Orlando, and we cover companion through end-of-life care under one roof. Florida AHCA licensed (HMC #230942), bonded, and insured. Call (407) 601-3960.
Preferred Care at Home of Northeast Orlando has been locally owned and operated by Robin Wilkie-Naylor since 2008. A Stetson graduate with more than 15 years of personnel management experience, Robin stays personally involved in care coordination for every Azalea Park family. We’re licensed through the Florida Agency for Health Care Administration (LIC HMC #230942), insured, and bonded. Our office sits near downtown Orlando at 302 S Graham Ave C, and we serve clients throughout the east Orlando area.
Every caregiver clears our 7-step screening process, including criminal background checks, before they ever enter your home. Matching is based on personality fit, not just who’s available that week. When something comes up at 9 p.m., you reach a local owner at your local Preferred Care at Home office, not a national call center. We also help families navigate long-term care insurance through Genworth, Allianz, John Hancock, and other carriers. Call (407) 601-3960 to start.
Quality in-home care begins with the right caregiver match. Robin Wilkie-Naylor oversees every case personally — from the first call to caregiver placement. Caregivers clear our 7-step screening process, then are matched on temperament and shared interests so the relationship feels natural for your loved one in Azalea Park, Engelwood Park, Conway, Dover Shores, Rio Pinar, and the wider east Orlando area. We staff for continuity so the same small team rotates rather than a new face every shift — the kind of consistency that matters most for multilingual households and parents who’ve lived in the same home for thirty years.
August heat saps an elderly parent’s energy, and storms knock out power in older homes near Engelwood Park, raising dehydration risk by evening. Companion Care covers errands and grocery runs on bad-weather days, and Live-in Care provides overnight presence during storm outages.
Caregivers handle medication reminders so doses are not missed or repeated — especially during the first 30 days after an Orlando Health or AdventHealth discharge, when readmission risk peaks and most families are running on no sleep.
Loneliness sets in fast when adult children commute thirty minutes each way and can’t visit twice a day. Companion care brings conversation, daily routines, outings, attendance at church or community events, and a steady presence across Azalea Park and the east Orlando neighborhoods nearby.
Caregivers drive your loved one to appointments, the pharmacy, religious services, and small outings across Azalea Park, Conway, Dover Shores, Rio Pinar, Goldenrod, and the broader east Orlando area — with a familiar face behind the wheel rather than a rideshare stranger.
Respite care covers short-term relief so family caregivers can rest, work, or travel without leaving a loved one alone. Respite blends companion and homemaker support and runs as long or short as you need, from a few hours to several days of live-in coverage. No long-term contracts.
Homemaker care handles meal prep, light housekeeping, laundry, grocery runs, and the small bills and letters that pile up by the door — especially important in mid-century homes near Conway and Dover Shores where the kitchen and pantry have shifted faster than mom or dad has.
Step 01
Call (407) 601-3960 and Robin or the Northeast Orlando team responds the same day. Tell us what’s going on at home — not a call center, a local owner. We aim for a same-day callback and an in-home assessment within 24 to 48 hours.
Step 02
A free in-home assessment, no obligation, scheduled at a time that works for your Azalea Park family. Robin or a care coordinator visits the home, walks through the rooms, and learns what your parent actually needs. We listen first, then build a plan that fits hours, days, and the service mix.
Step 03
Every caregiver clears our 7-step screening process, including criminal background checks. All caregivers are HHA, CNA, or trained companions. Matching is on personality fit, not just who’s available that week — so the relationship feels natural from day one.
Step 04
Care begins within days, with Transparency Room access for real-time schedules, caregiver notes, and online invoicing. Regular check-ins from our team and Robin’s direct involvement keep everything on track. The plan adjusts as the situation changes, with no long-term contracts. Available 7 days a week, including holidays.
We proudly serve families across Central Florida from our locally owned location. Robin Wilkie-Naylor’s team provides responsive care and understands the unique needs of seniors aging in place throughout this community.
We Serve:
Robin Naylor is the Administrator for Preferred Care at Home® of Northeast Orlando. With 15 years of customer service and personnel management experience, Robin’s focus is on the comfort and quality of life for her clients. A graduate of Stetson University, Robin has developed a network of quality sources for all of your needs. Preferred Care at Home® of Northeast Orlando is ready to assist you to maintain your lifestyle and independence.
Yes, we serve Azalea Park and the surrounding east Orlando neighborhoods every day of the year. Our caregivers work with elderly parents, adults recovering from surgery, families navigating dementia, and households needing hospital-to-home support. Preferred Care at Home is licensed in Florida (HMC #230942), insured, and bonded, and our office is right in Orlando. Call (407) 601-3960 to talk through what’s going on at home.
Companion care, live-in care, dementia and Alzheimer’s care, transition care, homemaker care, and end-of-life support, all under one roof. For most families, the conversation starts with companion care for daily presence and errands or with live-in caregiver services when overnight safety is the worry. We match caregivers by personality and adjust the plan as your parent’s needs change.
Most families go from first phone call to a caregiver in the home within days, after a free in-home assessment. You call us. We meet at your parent’s east Orlando home for a no-obligation assessment. From there, we build a care plan around your hours, days, and service mix, match a caregiver by personality, and begin care with Transparency Room access for the family. Preferred Care at Home stays involved with ongoing check-ins.
Hands-on bathing and dressing fall under personal care, which sits outside the homemaker and companion scope our office is licensed to provide directly. Florida AHCA rules separate companion and homemaker services from hands-on personal care. We’re upfront about that boundary, and we help families figure out the right service tier from the start. When personal care is what your parent needs, we route you to licensed agency partners and stay involved on the companion or homemaker side if that fits the plan.
It depends on hours per week, the service mix, and whether long-term care insurance applies. We offer free in-home assessments to build a care plan that fits your family’s budget rather than quoting a flat rate online. We work regularly with long-term care policies through Genworth, Allianz, John Hancock, and other carriers, and we’ll help you apply benefits where they’re available. Call (407) 601-3960 for a personalized estimate.
Yes, we provide non-medical dementia and Alzheimer’s care in the home your parent already knows. Our caregivers build structured daily routines, use behavior support techniques during difficult moments, watch for wandering risk, and educate family members on what to expect. The goal is to keep your parent in a familiar environment where memory cues are strongest, with the supervision and daily living help that makes staying home safe.
