Finding reliable caregivers in Florida has never been harder. With the state ranking dead last in aide availability, Orlando families worry if they’ll even find someone to help their aging parents. At Preferred Care at Home of Northeast Orlando, we’ve made consistent, compassionate care our mission since 2008.
Since 2008, Preferred Care at Home of Northeast Orlando has served Central Florida families with reliable, affordable home care services. Owner Robin Wilkie-Naylor brings 15 years of local expertise, an extensive network of Orlando-area resources, and State of Florida licensure (LIC HMC #230942). Our team knows the Winter Park, College Park, and Maitland communities well.
What sets us apart is our mission to leave every person we care for in a better state than when we met them. While Florida’s caregiver shortage creates uncertainty everywhere else, we maintain consistency through rigorous screening, personality-based matching, and Robin’s personal involvement. You’ll know your care team, and your family will have peace of mind through our Transparency Room portal.
Social interaction and emotional support designed to combat loneliness and provide meaningful companionship for seniors. Too often, with age comes loneliness. Our companion care services bring joy and connection through conversation, activities, and genuine presence.
We provide companionship services that include personal interaction, social outings, daily living support, meal monitoring, and transportation to doctor appointments. Whether your loved one needs a few hours of respite care or regular weekly visits, our professional caregivers become trusted friends who help older adults remain independent.
Around-the-clock supervision and companionship in the security and privacy of your own home. Peace of mind becomes reality when you know a trusted caregiver is present day and night. Our live-in care provides continuous support for seniors who need help with daily activities or fear falling when alone.
We match caregivers by personality and experience, not just availability. You’ll receive 24-hour presence, overnight assistance, fall prevention support, medication reminders, and specialized dementia care in familiar surroundings. This approach helps seniors maintain their well being while families get rest.
Specialized care for clients living with memory loss, cognitive decline, and related conditions. People with Alzheimer’s do best in familiar environments with extended care hours. Our dementia and Alzheimer’s care provides memory support, behavioral management, and safety monitoring.
Compassionate caregivers trained in dementia care help with cognitive engagement activities, wandering prevention, and family education. We understand the unique health conditions that come with memory impairment and adapt our approach to each person’s stage and needs.
Evidence-based hospital-to-home support designed to prevent readmission. At least one in five people with Medicare return to the hospital within a month of discharge. Our transition care program breaks this cycle through personal coaching, medication reminders, and appointment coordination.
A specially trained transition coach meets you at Orlando Health or AdventHealth and guides the entire process. You’ll receive a 15-piece personal health record toolkit, online health record access, and regular check-ins to ensure your care plan is working.
Assistance with household tasks and daily chores to help clients maintain a clean, safe, and comfortable home. When caring for the home becomes a burden, we make your house into that special place again through light housekeeping, meal preparation, and laundry services.
Our home care providers help with grocery shopping, meal preparation and cleanup, organizing, dusting, vacuuming, taking out garbage, watering plants, and pet care assistance. These basic tasks become harder with age, but the right support keeps you independent.
Compassionate support during life’s final chapter, allowing clients to remain comfortable and dignified at home. Our end-of-life care provides comfort care, family respite support, personal care during hospice, and emotional support for patients and loved ones.
We coordinate with hospice providers to ensure seamless care and offer 24-hour availability when families need it most. This assistance allows seniors to spend their final days in familiar surroundings surrounded by the people they love.
Additional specialized care for unique situations including surgery recovery, disability support, and other specialized needs. Our home care agency adapts to your specific circumstances through custom care plans tailored to recovery timelines, therapy requirements, or ongoing assistance needs.
Whether you need short-term post-operative support or long-term disability assistance, our team works with you to create the right level of care. We help adults of all ages remain independent while managing health conditions safely.
Innovative digital portal allowing families to monitor and manage care remotely. Our online Transparency Room gives you peace of mind through real-time access to schedules, caregiver notes, task completion, voice messages, and invoicing.
Family members living across the country can stay connected to their loved one’s daily care. You’ll see when caregivers arrive, read updates on well being, assign tasks, and communicate directly with the care team from anywhere.
Step 01
You’ll reach Robin or a team member who will listen to your situation and schedule a complimentary, no-obligation home assessment. We’re available 7 days a week, including weekends and holidays.
Step 02
Robin or our care coordinator visits your home to understand your specific needs, preferences, and daily routines. We discuss health conditions, safety concerns, and what would help most.
Step 03
We create a personalized care plan that can include any combination of our services. You’ll receive transparent pricing, clear recommendations, and the freedom to adjust as needs change.
Step 04
We match you with caregivers based on personality, experience, and your unique situation (not just who’s available). All caregivers complete comprehensive screening and criminal background checks.
Step 05
Care typically starts within days. You’ll have access to our Transparency Room portal for real-time updates, and our local team provides ongoing monitoring to ensure satisfaction.
Orlando’s growing metro area creates unique challenges for seniors trying to age in place. Central Florida’s climate, traffic patterns, and caregiver shortage require local expertise and proven solutions.
Challenge
What It Looks Like
How We Help
Florida’s Caregiver Shortage
What It Looks Like
Florida ranks 50th in aide availability with only 16 aides per 1,000 seniors (vs. 62 nationally). Finding reliable caregivers feels impossible.
How We Help
We’ve maintained caregiver consistency since 2008 through rigorous screening, competitive compensation, and a mission caregivers believe in. Our 7-step process ensures quality even when others struggle.
Challenge
Heat and Humidity Safety
What It Looks Like
Summer temperatures above 90°F with high humidity create heat exhaustion risks for elderly people. Basic tasks like checking the mail become dangerous.
How We Help
Our caregivers monitor hydration, manage air conditioning, plan indoor activities during peak heat, and accompany seniors outside when needed. We understand Central Florida’s climate challenges.
Challenge
Hospital Discharge Gaps
What It Looks Like
Orlando Health and AdventHealth discharge patients with complex medication regimens and appointment schedules. Without support, readmission rates spike.
How We Help
Our Transition Care program provides a personal coach who meets you at the hospital, helps with medication reminders, coordinates appointments, and prevents readmission through proven methods.
Challenge
Long-Distance Family Concerns
Adult children move away, but elderly parents want to stay in Orlando. Monitoring care from another st
How We Help
Our Transparency Room portal gives real-time access to schedules, caregiver notes, and daily updates. You’ll know what’s happening even from across the country, with voice messages and task tracking.
Challenge
Loneliness and Isolation
Orlando’s sprawl and car-dependent culture leave non-drivers isolated. Without family nearby, days feel empty and depression sets in.
How We Help
Our companion care provides meaningful social interaction, mental stimulation, outings to community events, and transportation to maintain connections that improve quality of life.
Challenge
Medication Schedule Confusion
Multiple prescriptions from different Orlando-area doctors create confusion. Missed doses or double-dosing lead to emergency room visits and complications.
How We Help
Caregivers provide medication reminders, organize pills, track regimens, and communicate with healthcare providers. Our Smooth-Transition Care includes a 15-piece health record toolkit.
We proudly serve families across Central Florida from our locally owned location. Robin Wilkie-Naylor’s team provides responsive care and understands the unique needs of seniors aging in place throughout this community.
We Serve:
Orlando
Winter Park
Maitland
Apopka
Casselberry
Edgewater / College Park
Belle Isle
Robin Naylor is the Administrator for Preferred Care at Home® of Northeast Orlando. With 15 years of customer service and personnel management experience, Robin’s focus is on the comfort and quality of life for her clients. A graduate of Stetson University, Robin has developed a network of quality sources for all of your needs. Preferred Care at Home® of Northeast Orlando is ready to assist you to maintain your lifestyle and independence.
Hear directly from families and caregivers about the impact of compassionate, personalized care.
Home care costs in Orlando typically range from $27 per hour to $5,144 per month, depending on the level of care needed. Live-in care provides better value for 24-hour support than hourly rates. We offer complimentary assessments and transparent pricing with no hidden fees. Robin will work with you to create an affordable care plan that fits your budget, and we’re experienced with long-term care insurance policies, including Genworth, Allianz, and John Hancock.
We combine local ownership with national expertise:
Live-in care works best when your loved one needs supervision throughout the day and night, has fall risks, fears being alone, or requires consistent medication reminders. Hourly companion care suits those who need help with specific daily activities, respite for family caregivers, or social interaction a few times weekly. During our complimentary assessment, we’ll discuss your parents’ routine, health conditions, and safety concerns to recommend the right approach. Many families start with companion care and transition to live-in support as needs increase.
Care typically begins within days of your initial contact. We schedule your complimentary home assessment within 24-48 hours, develop a personalized care plan during that visit, and match you with screened caregivers immediately. For urgent situations like hospital discharge, we can often arrange next-day service. Our 7-day availability, including weekends and holidays, ensures you’re not waiting when you need assistance now. Robin’s local network allows faster caregiver placement than national agencies.
Common signs include noticeable decline in personal hygiene, expired food in the refrigerator, missed medication doses, unexplained bruising from falls, social withdrawal, or difficulty managing basic tasks like bathing and meal preparation. If your parents’ Orlando-area doctor has expressed concern, if you’re exhausted from daily caregiving while working, or if you live out of state and worry constantly, it’s time. Trust your instincts. A complimentary assessment with Robin can identify needs and create solutions before a crisis happens.
Yes. Our commitment extends beyond initial placement. You’ll have access to our Transparency Room portal for daily updates on caregiver visits, task completion, and your loved one’s well-being. Robin and our care coordinator provide ongoing monitoring, regular check-ins, and immediate response to concerns. We guarantee caregiver consistency and will replace caregivers if the personality fit isn’t right. Our State of Florida licensure, insurance, and bonding protect you, and our mission ensures we stay involved in your care journey.
Most Orlando families pay privately for these services or use long-term care insurance. We’re experienced with LTC policies from Genworth, Allianz, John Hancock, and others. We’ll help you understand your coverage and apply benefits to maximize what your policy provides.
Absolutely. People with Alzheimer’s do best at home where everything feels familiar. Our specialized dementia care includes caregivers trained in behavioral management, safety monitoring to prevent wandering, cognitive engagement activities, structured routines, and family education. We understand the progression of memory loss and adapt our approach as needs change. Our compassionate caregivers provide the extended care hours necessary to keep your loved one safe, comfortable, and connected to their home environment.
We maintain continuity of care even during emergencies. Our caregivers prepare evacuation plans if needed, ensure medication supplies are adequate, stock essential items, and stay with clients who shelter in place (when safe). The Transparency Room portal keeps families informed during storms when communication is critical. Robin’s local network includes emergency contacts and resources specific to Central Florida. We’ve served Orlando through multiple hurricane seasons and understand the preparation seniors need.
We match based on personality, life experience, and specific care needs (not just availability). During your assessment, we learn about your loved one’s interests, routine, values, and preferences. We then select caregivers whose backgrounds and temperaments align well. All caregivers complete our 7-step screening process, pass criminal background checks, and hold HHA, CNA, or companion care credentials. This careful matching reduces turnover and creates meaningful relationships that improve the quality of life for seniors and provide peace of mind for family members.
