We offer comprehensive in-home care services designed specifically to support your recovery process. Whether you need help for a few hours a day or around-the-clock support, our team creates a personalized care plan that addresses your unique situation.
When a spouse passes or friends move away, the house can feel quiet. Companion care brings emotional support, conversation, and meaningful relationships back into the day.
A caregiver visits to share meals, reminisce, run errands along Park Avenue, and join local activities like the Winter Park Farmers’ Market. Visits can be a few hours or span a full day, shaped around your loved one’s routines.
For families facing fall risk, dementia progression, or a parent who fears being alone at night, live-in care puts the right caregiver in the home around the clock.
Live-in care is built on caregiver continuity: the same small team, not rotating staff. Days include companionship and safety checks. Nights include overnight presence, fall prevention, and medication reminders.
Memory changes are easier to live with in familiar surroundings. Dementia and Alzheimer’s care helps your loved one stay at home while getting support shaped to their specific needs.
Caregivers trained in dementia support keep daily routines steady, use behavioral techniques to ease agitation, and include the family through education along the way. The care plan adjusts as the condition progresses.
The first two weeks after a stay at AdventHealth, Orlando Health, or Winter Park Memorial decide a lot. Transition care uses our Smooth-Transition Care® program to close the gap between discharge and daily life at home.
A trained coach meets your loved one at the hospital, then uses a 15-piece personal health record to track appointments, medications, and symptoms. We provide steady attention at home so recovery stays on track.
When caring for the home becomes a burden but staying in the house matters more than anything, homemaker care steps in with daily assistance for everyday tasks.
A caregiver handles meal preparation, light housekeeping, and laundry, then helps with groceries, mail, and bill reminders. The goal is simple: make the house feel like home again, without the chores.
When a family is working with hospice and wants their loved one to remain home, dignified, and never alone, end-of-life care adds comfort-focused presence to what hospice provides.
Caregivers work alongside the hospice team, offer respite care for exhausted family members, and bring emotional support through long days and longer nights. Coverage can extend to 24 hours when the family needs it most.
Surgery recovery at home, an adult child with a disability, or a situation that doesn’t fit standard care all call for something built to order. Specialty care is shaped around your loved one’s unique needs.
Each care plan is built from scratch, not pulled from a template. We coordinate with your existing medical team and flex the schedule around therapy visits, recovery milestones, or the rhythms of daily life.
For adult children who live in another state or work long hours, the hardest part of in-home care is not knowing what happened at Mom’s house today. The Transparency Room online portal answers that.
The portal shows a shared master calendar, caregiver notes from every visit, task tracking, voice messages from the care team, and online invoice access. Family members log in anytime for a real-time picture.
Preferred Care at Home has served the Central Florida area since 2008. The office is locally owned by Robin Wilkie-Naylor, a Stetson graduate with more than 15 years of personnel management experience. It is licensed through the State of Florida (LIC HMC #230942), insured and bonded, and was named Best of Home Care Employer of Choice in 2024 after multiple Presidential Awards between 2011 and 2016.
We provide personalized care built around what your loved one actually needs, with respect for their routines and preferences. Caregivers are matched by personality, not by availability, and referred only after comprehensive background checks as HHA, CNA, or trained companions. We coordinate with long-term care insurance carriers including Genworth, Allianz, and John Hancock, and our team can walk you through our full senior home care services if the right fit isn’t clear yet.
Step 01
Call Preferred Care at Home at (407) 601-3960 or send a message online, and Robin or an office staff member responds to schedule your consultation.
Step 02
We meet you at the home for a no-cost, no-obligation assessment of what your loved one actually needs. This is where we learn about daily activities, routines, and the kind of home care provider relationship that fits your family.
Step 03
Together we shape home care plans that can start at a few hours or scale to live-in care, with no long-term contract required.
Step 04
A personality-matched caregiver starts, and your family follows every visit through the Transparency Room online portal. Caregivers provide compassionate care from day one.
Step 05
Robin and our local team stay involved throughout your recovery. As your needs change, we adjust your care plan. We’re available seven days a week for questions, concerns, or schedule changes.
Long-term residents and established neighborhoods shape what in-home care actually needs to cover here.
Challenge
What It Looks Like
How We Help
Florida heat limits safe outings
What It Looks Like
Summer humidity makes Park Avenue walks or errands around Winter Park Village risky for an elderly parent alone, so they stay inside and isolate.
How We Help
Companion care and live-in care build safe, scheduled outings and indoor activity so routines do not collapse in summer.
Challenge
Older owner-occupied homes
What It Looks Like
Many seniors live in long-owned single-story or two-story homes with stairs, tubs, and layouts that were not designed for mobility changes as we age.
How We Help
Homemaker care handles housekeeping and laundry, while live-in care adds fall-prevention presence overnight.
Challenge
Florida service-scope lines
What It Looks Like
Homemaker-companion providers in Florida cannot perform hands-on bathing or dressing, so families who hire the wrong category end up short.
How We Help
We walk you through what companion, homemaker, and personal care scopes actually allow so your care plan fits from day one.
Challenge
Home care vs. home health confusion
What It Looks Like
Families assume Medicare covers in-home care, but it does not cover ongoing non medical care like companion, homemaker, or live-in help.
How We Help
Companion care and transition care are built for the weeks and months home health does not cover, offering non medical support for daily living.
Challenge
The first two weeks after a hospital stay
What It Looks Like
Missed follow-ups, confusion about new routines, and no one at home during the day are what send older adults back to the hospital.
How We Help
Transition care and live-in care close the first-two-weeks gap with appointment coordination and daytime presence.
Challenge
Choosing by hourly rate alone
What It Looks Like
The cheapest quote often comes from an agency that rotates caregivers weekly, which is especially hard on dementia and live-in clients who need the same face.
How We Help
Companion, dementia, and live-in care are all built on personality matching and caregiver continuity, not lowest hourly cost.
Our local office serves Winter Park and the surrounding Central Florida communities where families ask for help most often.
We Serve:
Winter Park
Maitland
Orlando
College Park
Thornton Park
Casselberry
Apopka
Belle Isle
Conway
Azalea Park
Preferred Care at Home of Northeast Orlando is a locally owned non-medical home care office founded in 2008 and headquartered at 302 S Graham Ave C, Orlando, FL 32803. The office serves Orlando and surrounding Central Florida communities and is licensed through the State of Florida Health Care Administration (LIC HMC #230942), insured and bonded. Owner Robin Wilkie-Naylor brings more than 15 years of personnel management experience. Recognized as Best of Home Care Employer of Choice in 2024.
Yes, our locally owned office has served Winter Park FL families since 2008 and continues to cover the area today.
Preferred Care at Home’s Winter Park FL in home care is delivered by the same office that covers Maitland, College Park, and Thornton Park. Robin Wilkie-Naylor has owned and operated the location since 2008. Reach the team at (407) 601-3960 to talk through your family’s situation.
The three most-requested care services are companion care, live-in care, and dementia and Alzheimer’s care.
Families most often start with companion care for social support and errands, then add live-in care when fall risk or nighttime worry grows. Dementia and Alzheimer’s care, homemaker care, transition care, end-of-life care, and specialty care round out the care options available.
You call us, we visit your home for a free assessment, we build a care plan together, and a matched caregiver begins.
The full process takes four steps: an initial call, a no-cost home visit to understand your loved one’s needs, a care plan that can start at a few hours a week or scale to live-in care, and a personality-matched caregiver assigned to begin. There is no long-term contract.
In-home care covers companionship, meal preparation, light housekeeping, medication reminders, errands, and hands-on help with bathing and mobility through personal care services from qualified caregivers.
In home care focuses on daily living and non-medical support rather than clinical treatment. A caregiver might share breakfast, drive to a follow-up appointment, tidy the kitchen, remind your parent about medications, and help with bathroom safety. Clinical tasks ordered by a physician fall under home health care services, not in-home care.
In-home care is non-medical daily assistance, while home health is short-term clinical care ordered by a physician.
In home senior care covers companionship, meal preparation, light housekeeping, medication reminders, and mobility support day after day. Home health sends a clinician to the home for a limited time after a hospital stay or diagnosis. Most families asking about help at home actually need in-home care.
Companion care fits social support, meals, and light housekeeping; hands-on help with bathing or dressing calls for a caregiver with HHA or CNA certification.
The right answer depends on what your loved one actually struggles with. If the gap is loneliness, meals, errands, and a tidy house, companion or homemaker care is enough. If transfers, bathing, or dressing are involved, you need personal-care-qualified support. Preferred Care at Home’s team includes both.
Yes, many families start with a few hours of companion or homemaker care a week and scale up as things change.
There is no minimum weekly commitment and no long-term contract. A common pattern is four hours twice a week for companionship and errands, growing to daily visits or live-in care as needs shift. Starting small helps your loved one get comfortable with the caregiver before hours expand.
Yes, respite care gives a family caregiver a needed break with short blocks of coverage by our team.
Respite coverage can be a few hours while you run errands, an overnight so you can sleep, or a weekend while you travel. Care services delivered during respite usually match homemaker care and companion visits, so meals, housekeeping, and presence are all covered while you step away.
Cost depends on service type, weekly hours, and care complexity, and a free home assessment gives you a clear hourly rate before you commit.
Companion and homemaker care are priced per hour, while live-in care has its own daily rate. Preferred Care at Home coordinates with long-term care insurance carriers including Genworth, Allianz, and John Hancock, and our office can walk you through benefits. Call (407) 601-3960 for a quote.
Yes, every caregiver referred by our office completes comprehensive screening including criminal background checks before being matched with a family.
Preferred Care at Home refers only caregivers who are HHA-certified, CNA-certified, or trained as companions, and each passes a criminal background check. The office itself is licensed through Florida’s Health Care Administration (LIC HMC #230942), insured, and bonded, so the whole care relationship sits inside state oversight.
