You want your mom or dad to stay in their Belle Isle home, near Lake Conway and the routines they know. Most families try to handle it piecemeal until a fall, a hospital stay, or a hard conversation forces a bigger decision. Preferred Care at Home of Northeast Orlando — locally owned by Robin Wilkie-Naylor — has supported Central Florida families since 2008 with a full range of in-home care, from a few hours of companionship to live-in support, all built around staying home. Florida-licensed (HMC #230942), bonded, and insured. Call (407) 601-3960 to start.
Preferred Care at Home of Northeast Orlando has served Central Florida families since 2008, locally owned by Robin Wilkie-Naylor, a Stetson graduate with more than 15 years of personnel management experience. Robin stays personally involved in care coordination for every Belle Isle family. We hold Florida license HMC #230942 and are bonded and insured. We earned Best of Home Care Employer of Choice in 2024 and Presidential Awards from 2011 through 2016, with service across Belle Isle, Winter Park, Maitland, College Park, and surrounding areas.
Caregivers are paired by personality, not assigned by whoever is free. Family members anywhere can see schedules and notes through the Transparency Room. Our mission is to leave every person we care for in a better state than we found them. We also help families navigate long-term care insurance through Genworth, Allianz, John Hancock, and other carriers. Call (407) 601-3960 to set up a complimentary in-home consultation.
Quality in-home care begins with the right caregiver match. Robin Wilkie-Naylor oversees every case personally — from the first call to caregiver placement. Caregivers clear our 7-step screening process, then are matched on temperament and shared interests so the relationship feels natural for your loved one in Belle Isle, around the Lake Conway shoreline, or in Conway, Edgewood, Pine Castle, and the broader Orlando area. That continuity matters most when adult children live out of town and rely on the same familiar face arriving each visit.
Older homes around Lake Conway run AC heavy in summer, and an elderly parent alone may not notice dehydration, a missed lunch, or a cooling failure that becomes a safety problem within hours. Companion and live-in caregivers monitor hydration, meals, and home conditions through Florida summers, with overnight presence when heat events stretch into the night.
Caregivers handle medication reminders so doses are not missed or repeated — especially during the high-risk first week home after a discharge from Orlando Health or AdventHealth, when readmission risk is highest and small mistakes compound quickly.
Companion care fits an elderly parent who lives alone in the Lake Conway area and feels the days get long when family is busy. Conversation, daily routines, outings, and a steady presence keep loneliness from setting in across Belle Isle and the Orlando neighborhoods nearby.
Caregivers handle incidental transportation to doctor visits, the pharmacy, religious services, or small outings across Belle Isle, Conway, Edgewood, Pine Castle, and the broader Orlando area — with a familiar face behind the wheel rather than a rideshare stranger.
Respite care covers short-term relief so family caregivers can rest, work, or travel without leaving a loved one alone. Respite blends companion and homemaker support and runs as long or short as you need, from a few hours to several days of live-in coverage. No long-term contracts.
Homemaker care covers the grocery list, shopping, meal preparation and cleanup, laundry and linens, light housekeeping, and small touches like watering plants or feeding a pet. The home stays a place your loved one is proud of, with the comfort of familiar surroundings.
Step 01
Call (407) 601-3960 or email, and our team responds the same day to set up a complimentary consultation. Robin or an office staff member responds personally — not a call center. You can find the support your Belle Isle family needs starting today.
Step 02
The in-home assessment is free and carries no obligation, just a real conversation about the situation. Robin or a care coordinator visits the Belle Isle home, walks through the rooms, and learns what your family actually needs. We listen first, then build a plan that fits your own home and routines.
Step 03
Every caregiver clears our 7-step screening process, then is matched on temperament and shared interests — not by whoever is free. Caregivers are paired by personality so the relationship feels natural from day one.
Step 04
Care begins, often within days. You get Transparency Room access for real-time schedules, caregiver notes, and online invoicing. Regular check-ins from our team and Robin’s direct involvement keep everything on track. The plan adjusts as the situation changes, with no long-term contracts. Available 7 days a week, including holidays.
We proudly serve families across Central Florida from our locally owned location. Robin Wilkie-Naylor’s team provides responsive care and understands the unique needs of seniors aging in place throughout this community.
We Serve:
Robin Naylor is the Administrator for Preferred Care at Home® of Northeast Orlando. With 15 years of customer service and personnel management experience, Robin’s focus is on the comfort and quality of life for her clients. A graduate of Stetson University, Robin has developed a network of quality sources for all of your needs. Preferred Care at Home® of Northeast Orlando is ready to assist you to maintain your lifestyle and independence.
Yes, we serve Belle Isle and the surrounding Lake Conway area as part of our Northeast Orlando service territory. Preferred Care at Home has supported families in Belle Isle, Winter Park, Maitland, Conway, and the wider Orlando area since 2008. Our office is in Orlando, and we cover the lake-centered communities nearby. Call (407) 601-3960 to set up a complimentary in-home consultation, with no obligation to start care.
Companion care, homemaker care, dementia and Alzheimer’s care, transition care after hospital stays, end-of-life care, and live-in care. Most families start with senior companion care services or homemaker support, then scale up as needs change. For dementia behaviors or overnight risk, full-time residential caregiver coverage is available. Smooth-Transition Care® supports hospital discharge, and end-of-life care runs alongside hospice teams.
We start with a free in-home consultation, build a care plan, match a caregiver by personality, and typically begin care within days. You call (407) 601-3960 or email, and our team responds quickly. Robin or a care coordinator visits the home, learns what your family actually needs, and builds a plan that fits. Caregivers are matched on personality after clearing our 7-step screening. We are available 7 days a week, including holidays, and Robin stays personally involved.
In-home care is non-medical daily support; home health care is clinical, often Medicare-ordered care from licensed clinicians. In-home care covers companionship, bathing assistance, meal preparation, medication reminders, and homemaker tasks. Home health care covers skilled nursing, therapy, and clinical services that require a doctor’s order. Preferred Care at Home holds Florida license HMC #230942 for non-medical care, paid privately or through long-term care insurance. Many families need both at different stages.
Cost depends on hours, level of care, and whether long-term care insurance applies; we share specific rates during your free consultation. Companion-level visits, dementia care, and live-in coverage all price differently because the supervision level and hours change. We work with long-term care insurance carriers including Genworth, Allianz, and John Hancock to help families maximize benefits. The complimentary in-home consultation includes a clear conversation about hours, options, and pricing for your situation.
Yes, dementia care can be delivered at home with structured routines, behavioral support, and supervision in a familiar environment. People with Alzheimer’s and other forms of dementia often do better in a familiar home than in a new memory care setting. Caregivers trained in dementia support follow structured daily routines, watch for wandering, and use behavioral techniques during harder moments. We also coach family members through what to expect as the condition progresses.
