An aging parent in Olde Towne, Cradock, or Churchland may need help with daily living, recovery after a hospital stay, or memory care at home. Sorting Medicare home health from private-pay in-home care from Medicaid screening leaves families calling three places before they get assistance. Preferred Care at Home of Virginia Beach, locally owned by Deck Hankins, covers personal care, companion care, homemaker support, dementia care, and hospital-to-home transition across Portsmouth and Hampton Roads. Serving Portsmouth’s historic districts and waterfront — five-time Home Care Pulse award winner — we file Long Term Care insurance claims. Call (757) 355-5080 to start.
Preferred Care at Home of Virginia Beach is licensed by the Commonwealth of Virginia (HCO-201500, License #142229-8080) and was founded in May 2020. We are a five-time Home Care Pulse award winner, with Best of Home Care: Leader in Experience 2024, Provider of Choice 2024 and 2023, and Employer of Choice 2024 and 2023. The office is locally owned and operated by Deck Hankins, whose family experience bringing his WWII-veteran father home in 2001 shaped what this agency does today. Our parent network has operated since 1984.
Our mission is providing reliable home healthcare services that help families age in place across Portsmouth and Hampton Roads. Our team files Long Term Care insurance claims directly and eliminates the elimination period on most plans. We refer only caregivers with documented, verified experience, no entry-level placements. We are contracted directly with the VA and can staff veteran cases quickly. Families receive ongoing visibility through the Transparency Room portal. Call (757) 355-5080 to confirm coverage for your Portsmouth address.
Quality in-home care begins with the right caregiver match. Our 7-step screening process includes rigorous background checks and ongoing training, with caregivers matched by personality and routine — not just availability — so the same familiar face arrives for visits across Olde Towne, Cradock, Churchland, Port Norfolk, Park View, and the surrounding Portsmouth neighborhoods. That continuity matters most when historic housing stock with narrow stairs and tight bathrooms means a steady caregiver knows the home before they walk in.
We assess your environment and assist with mobility to reduce fall risks. Many Portsmouth homes in Olde Towne, Cradock, Truxtun, and Park View have narrow stairways, second-floor bedrooms, and tight bathrooms — our caregivers cover transfers, bathing, and overnight presence so a historic home stays livable.
Our caregivers provide medication reminders and help track complex prescription schedules, ensuring nothing is missed — especially during the high-risk recovery window after a discharge from Naval Medical Center Portsmouth or Sentara Norfolk General.
Companion and Homemaker Care brings social interaction, conversation, and connection to community activities throughout Portsmouth’s historic neighborhoods. Our caregivers stay long enough to share a meal, a card game, or an outing — not generic time blocks.
From follow-up appointments at Sentara Norfolk and Bon Secours Maryview to grocery runs in Olde Towne and Churchland, we provide reliable transportation so your loved one stays engaged with life across Portsmouth and Hampton Roads.
Caring for a loved one is rewarding but demanding. Our respite care services give family caregivers essential breaks — with backup staffing available during coastal storms and storm surge events that can isolate Portsmouth households for days.
Meal preparation services ensure seniors enjoy nutritious, appealing meals without the burden of shopping and cooking. Light housekeeping, laundry, and grocery support come with the visit on a schedule built around your loved one’s week.
Step 01
Call (757) 355-5080 and tell us what’s happening at home in Portsmouth. One conversation, no obligation, no pressure. We’ll discuss what your loved one needs and what kind of support fits best.
Step 02
We meet at home for a no-cost assessment of needs. Deck or a care manager visits your parent’s Portsmouth home to understand the routine, the layout, and what’s actually getting hard — not generic time blocks.
Step 03
We build a care plan customized to your loved one and determine which types of support fit best. The plan is developed around your family’s actual schedule, with task-specific details so nothing gets missed.
Step 04
We match a caregiver by personality, not just availability, from our 7-step screened team. Care begins, and you stay informed through the Transparency Room portal — you see what is happening between visits.
Preferred Care at Home of Virginia Beach has continued this tradition by only referring the most reliable, compassionate, experienced, and affordable caregivers to clients’ homes or care facilities.
We Serve:
Deck Hankins founded Preferred Care at Home of Virginia Beach because he knows firsthand what it feels like to bring a loved one home with unanswered questions. In 2001, his family brought his father, a World War II veteran and prisoner of war survivor, home from the hospital with a terminal diagnosis. They didn’t know who to call or what to do next. His father passed away that same day, in the house he had been brought home to as a baby, and those unanswered questions never left Deck.
Nearly two decades later, that experience became a mission. Deck’s purpose is now clear: to answer the questions, to listen, and to join the story of elderly people and their families as they seek to remain in the comfort and security of home. Virginia Beach is a deeply veteran community, and Deck takes that responsibility personally. Preferred Care at Home of Virginia Beach is contracted directly with the VA and is proud to serve veterans and their families across Hampton Roads with experienced, compassionate caregivers who can be staffed quickly when families need help most.
Quin’s commitment to quality senior care grew from personal experience. After watching his own parents navigate aging with cancer, stroke, and heart disease, he saw firsthand how the right caregiver transforms difficult seasons into manageable ones. A close friend’s struggle to find reliable care for her MS deepened his resolve. Today, Quin’s mission is connecting compassionate caregivers with seniors who deserve dignity, independence, and genuine companionship. When he learned about Preferred Care at Home, something woke up inside him: he could make a difference.
Richard discovered his calling at 14, working in an assisted living facility where relationships with residents gave him purpose during uncertain teenage years. After five years in the funeral industry helping families plan ahead, he recognized a gap: widows and widowers returning home alone, facing physical limitations without support. He wanted to own a business that truly helps people, and Preferred Care at Home was the answer. For Richard, this work is about facilitating meaningful connections that enrich both caregiver and client.
Yes, we provide non-medical in-home care across Portsmouth and Hampton Roads through our Virginia Beach office. Caregivers from Preferred Care at Home of Virginia Beach support elderly parents and adults with disabilities throughout the area, including Olde Towne, Cradock, Churchland, Port Norfolk, and surrounding neighborhoods. Call (757) 355-5080 or schedule a consultation to start.
We offer personal care, companion care, homemaker care, dementia and Alzheimer’s care, and hospital-to-home transition care. Five core services cover families in the area. Personal care handles hands-on help with bathing, dressing, and mobility. Companion care covers supervision, meals, and errands. We also offer respite care for family caregivers and support memory care at home. Each service is built around your loved one’s actual day.
Costs vary by service type and hours per week, and Long Term Care insurance often applies. Pricing depends on which service fits your loved one and how many hours per week are needed. Companion care runs lower hourly than personal care, and hospital-to-home transition care can be intensive in the first weeks. We file Long Term Care insurance claims directly. Call (757) 355-5080 for a quote.
Home care is non-medical help with daily living; home health is skilled medical care that Medicare covers only when a patient is homebound. Home care covers bathing, dressing, meals, errands, supervision, and companionship at home. Home health is doctor-ordered skilled medical care for homebound patients with a clinical need. Preferred Care at Home provides home care, the non-medical kind, including homemaker care and hands-on personal care for daily living.
Most Long Term Care policies cover in-home care, and we file claims directly and eliminate the elimination period on most plans. Most Long Term Care insurance policies cover non-medical in-home care, but families often get stuck on paperwork and waiting periods. We handle claim filing directly and eliminate the elimination period on most plans, so care can start before reimbursement begins.
We are contracted directly with the VA and can staff veteran cases quickly across Portsmouth and Hampton Roads. Preferred Care at Home holds a direct VA contract, which matters in a region with one of the largest veteran populations in the country. For an eligible veteran or surviving spouse, we can move from intake to caregiver placement faster than the typical private-pay timeline. Call (757) 355-5080 to confirm eligibility before starting care.
