You notice your mother is skipping meals and spending too many hours alone. In Norfolk, where adult children are often stationed elsewhere or working across Hampton Roads, that shift happens fast. Preferred Care at Home works with families here to sort out what kind of Norfolk VA in-home care actually fits, helping elderly parents stay independent at home.
Memory changes inside a familiar Ghent or Larchmont home are frightening, and routine matters more than most families realize. Our dementia and Alzheimer’s care keeps that routine intact.
Caregivers handle sundowning, behavioral shifts, and safety concerns while protecting your loved one’s dignity as cognitive abilities change. This is the flagship specialty of our Virginia Beach office.
Hands-on help with bathing, dressing, mobility, and toileting is often the first step for a Norfolk parent who wants to stay home. Our personal care starts where family help runs out.
Caregivers follow a care plan built around your loved one’s daily activities and routine. Every caregiver is matched by personality and screened through our documented screening process, which includes reference checks.
A medically stable parent shouldn’t spend every afternoon alone, especially in Norfolk’s aging veteran households where spouses have passed and family lives out of state. Companion care fills those hours.
Caregivers bring conversation, outings, errands, medication reminders, and light housekeeping. The goal is connection, not a checklist.
Laundry piles up, the fridge empties, and the house stops feeling manageable for a loved one in Ocean View, Larchmont, or anywhere across Norfolk. Homemaker care restores the basics.
Caregivers handle errands, meals, and household routines so your loved one stays safe and comfortable in familiar surroundings.
A Friday discharge from Sentara Norfolk General with no plan waiting at home is how avoidable readmissions happen. Our transition care covers that gap.
Caregivers help with the first days home: rest, meals, mobility, and follow-up appointment logistics. The goal is a recovery that sticks
Norfolk sits inside one of the country’s largest veteran communities, and most home care agencies are not set up for the realities that come with it. We are contracted directly with the VA.
Our team staffs veteran cases quickly, answers Aid and Attendance benefit questions, and works with surviving spouses who qualify for VA support.
Hospice handles the clinical side. Family in Norfolk still needs to be family, not a full-time caregiver running on no sleep. Our end-of-life care creates that space.
Caregivers work alongside hospice to provide comfort, supervision, and presence during hours the family cannot be there.
Short-term support after surgery, a new baby, or an injury keeps a Norfolk household functioning when the usual routine breaks. Our specialty care flexes to the moment.
Schedules adjust to your recovery needs. Caregivers focus on daily living activities, comfort, and safe movement around the home.
Preferred Care at Home has supported Norfolk VA families since 2020 from our Virginia Beach office at 1520 Stonemoss Ct. We are licensed by the Virginia Department of Health (License #142229-8080 / HCO-201500). Locally owned and operated by Deck Hankins.
We are VA-contracted and staff veteran cases quickly. Our team helps families navigate the unique needs of aging in place across the Norfolk community. Families using Long Term Care insurance or private insurance plans get policy review, elimination-period help, and claims filed on their behalf. Learn more about our services.
Step 01
You meet with our team at home to discuss your loved one’s needs.
Step 02
We build a care plan that fits the routine, the home, and the schedule.
Step 03
Your caregiver is matched by personality and screened through our 7-step process.
Step 04
You stay informed through our Transparency Room, and we adjust as needs change.
Norfolk families face a mix of aging-in-place, military life, and post-hospital situations that make choosing the right care harder.
Challenge
What It Looks Like
How We Help
Hurricane season and summer heat
What It Looks Like
During hurricane prep and 90-degree humidity stretches, a mobility-limited parent in Ocean View or Willoughby cannot evacuate, secure the home, or stay cool alone
How We Help
Personal care and companion care services help manage safe movement, hydration, and evacuation logistics when storms approach
Challenge
Older Norfolk housing stock
What It Looks Like
Homes in Ghent, Larchmont, and Colonial Place often have stairs, narrow bathrooms, and layouts that were not built for a walker or post-surgery recovery
How We Help
Personal care and transition care services support bathing, mobility, and safe movement inside the home as it is, helping manage difficulty moving through tight spaces
Challenge
Home care licensing in Virginia
What It Looks Like
Virginia law requires in-home care organizations to hold a state license; unlicensed individuals advertising on classifieds pages are not held to those standards
How We Help
We are licensed by the Virginia Department of Health; caregivers are referred through a documented screening process across personal care, companion care, and dementia care services
Challenge
Home care vs. home health confusion
What It Looks Like
Families searching for Norfolk in-home help often assume Medicare will pay, not realizing companion care and personal care are typically private-pay or LTC-insurance supported
How We Help
We explain the difference, help review LTC policies, and file claims on your behalf across personal care, companion care, and dementia care services
Challenge
Hospital discharge without a plan
What It Looks Like
A loved one is discharged from Sentara Norfolk General or another Hampton Roads hospital on a Friday with no home plan, and avoidable readmission risk rises inside the first week
How We Help
Transition care and personal care services cover the first days home: meals, mobility, follow-up appointment logistics, helping manage health needs during recovery
Challenge
Hiring the first caregiver on a classifieds site
What It Looks Like
Independent caregivers found online are not always screened, bonded, or covered; a fall or injury leaves the family without recourse and increases risk
How We Help
Our caregivers are experienced-only referrals, no entry-level placements, screened through a documented process across personal care, companion care, and transition care services
We support families across Norfolk and the broader Hampton Roads area, including communities with large military, veteran, and retiree populations. Seniors here often need support that fits the unique rhythm of coastal Virginia life.
We Serve:
Preferred Care at Home is a non-medical in-home care provider founded in May 2020 and headquartered at 1520 Stonemoss Ct, Suite 103, Virginia Beach, VA 23462. Licensed by the Virginia Department of Health (License #142229-8080 / HCO-201500). VA-contracted for veteran care. Recognized by Home Care Pulse as Leader in Experience 2024, Provider of Choice 2023 and 2024, and Employer of Choice 2023 and 2024. We serve the Norfolk community with dignity and independence as our foundation.
Yes, we serve Norfolk in full from our Virginia Beach office, with a particular focus on veteran households.
Preferred Care at Home supports Norfolk families across every neighborhood, from Ghent to Ocean View. Our office is located at 1520 Stonemoss Ct, Suite 103, in Virginia Beach, and we cover Norfolk as a primary service area. We are contracted with the VA and staff veteran cases quickly.
We offer personal care, companion care, dementia care, homemaker care, transition care, veteran care, end-of-life care, and specialty care in Norfolk.
Preferred Care at Home covers the full range of non-medical in-home support for Norfolk seniors and elderly residents. Personal care handles bathing, dressing, and mobility. Companion care brings social connection, meal prep, and light housekeeping. Dementia care, transition care, and veteran care round out the offerings.
We start with a free in-home consultation, build a care plan, match a caregiver by personality, and provide ongoing oversight through our Transparency Room.
Preferred Care at Home begins every relationship with a no-cost visit to your home. From there, we build a care plan around your loved one’s routine and schedule. Every caregiver is screened and matched by personality, and families stay informed through our Transparency Room portal.
Home health care is clinical and Medicare-eligible, delivered by nurses and therapists; home care is non-medical daily support like bathing, meals, and companionship.
Home health services in Norfolk typically involve nursing care, physical therapists, or occupational therapists working under a doctor’s order, often covered by Medicare after a hospital stay. A home health agency provides skilled medical services. Home care is different. It covers personal care, companion care, and daily living activities. We provide home care, not home health care.
Yes, through transition care and personal care, which cover the first days home after a Norfolk hospital discharge.
Recovery after surgery or illness often needs hands-on help that family cannot always provide, especially during the first week home. Caregivers help with mobility, meals, medication reminders, and getting to follow-up appointments. This reduces avoidable trips back to the hospital.
Medicare pays for short-term skilled home health under specific conditions but does not pay for non-medical companion or personal care in Norfolk.
Medicare covers home health care services when a doctor orders them after a qualifying event, usually involving home health aides working with a nursing or therapy plan. It does not cover ongoing companion care, homemaker care, or personal care. Those care services are typically paid through private funds, Long Term Care insurance, or VA benefits.
Yes, we are VA-contracted, staff veteran cases quickly, and help families understand Aid and Attendance and surviving spouse eligibility.
Preferred Care at Home works directly with the VA to support Norfolk veterans and their spouses. Aid and Attendance is a benefit many veterans and surviving spouses qualify for but don’t know about. We walk families through eligibility, help with paperwork, and get a caregiver in the home on an accelerated timeline.
Ask about state licensing, caregiver screening, personality matching, backup coverage when a caregiver is sick, and schedule flexibility.
A legitimate in-home care provider in Norfolk should be licensed by the Virginia Department of Health and should describe exactly how caregivers are screened and matched. Ask what happens when a regular caregiver is out sick. Ask how the schedule adjusts if your loved one’s health needs change.
Cost varies by service type, hours per week, and level of support; personal care and companion care are typically hourly private-pay, with LTC insurance and VA benefits often applicable.
Hourly rates depend on the service and schedule. Overnight and extended-hour schedules cost differently than a few hours a week of companion support. Long Term Care insurance policies often cover a meaningful portion of in-home care, and we help review the policy and file claims.
This is private-pay home care, often supported by Long Term Care insurance, VA benefits, or Medicaid pathways in certain cases; it is not Medicare home health.
Preferred Care at Home is a non-medical provider. We do not bill Medicare and we do not provide skilled nursing, wound care, or medication management. Families pay privately, through Long Term Care insurance, or through VA benefits for qualifying veterans. Some Medicaid pathways apply in specific situations.
