When a loved one begins showing cognitive changes in a familiar Southern Chesapeake home, keeping them in that home matters. Our dementia and Alzheimer’s care is built around memory-care routines and personality-matched caregivers.
Caregivers are trained in behavioral response and dignity preservation. The same caregivers return visit after visit, so your parent is not meeting a stranger every morning. This one on one care approach keeps your parent at ease and appreciated through each visit.
Personal care covers hands-on help with bathing, dressing, grooming, and mobility. For families in older South Norfolk homes or single-story Deep Creek ranches, this is what keeps aging in place possible.
Matched caregivers build a routine with your loved one, which reduces resistance around the harder parts of the day. Care plans adjust as needs change. Our home health aides deliver activities of daily living support through one on one care.
Companion care is presence, conversation, meal help, errands, and appointment rides. Many Greenbrier and Great Bridge families start here when a parent lives alone and adult children are stationed elsewhere.
Remote family members see visit notes and photos through our Transparency Room portal. We schedule the same caregiver for each visit whenever possible. Remote adult children find the portal helpful when they cannot be here in person.
Homemaker care covers light housekeeping, laundry, meal preparation, and grocery shopping. This is often the first service families begin with, before adding hands-on personal care.
It frees the family caregiver without introducing a medical layer. And it lets your loved one get comfortable with a caregiver before needs escalate.
We are contracted directly with the VA, which matters in Hampton Roads. Our area holds one of the largest veteran populations in the country, and we staff veteran cases quickly through direct VA coordination.
We also help with Aid and Attendance benefit applications, including eligibility for surviving spouses. We know the VA paperwork timelines and what trips them up. Our home health care services for veterans include coordination with VA nurses when skilled nursing care is part of the plan.
Transition care supports recovery after a discharge from Chesapeake Regional or a Sentara facility near Rivercrest. Planning begins before discharge day, not after.
Caregivers handle medication reminders, fall-risk review, follow-up appointment logistics, and grocery and prescription pickup through the first recovery week. Our team manages the transition so you can focus on recovery.
End-of-life care is non-medical companion support alongside hospice. Caregivers stay with your loved one so family members can rest, eat, and step away for a few hours.
We coordinate with the hospice team on visit timing. Caregivers are trained in comfort-presence and in how to support the family through the final weeks.
Specialty care covers post-surgery recovery and new-mom support at home. These are shorter engagements with defined recovery windows.
Care plans are built around the recovery protocol and the household’s daily routine. Light housework is included so the person recovering can rest.
The Transparency of Care portal shows visit notes, caregiver updates, and schedules. It was built for adult children who live out of state or are stationed elsewhere.
You get real-time visibility into what happened on each visit. That cuts down on phone calls and closes the gap families usually feel when they live far away.
Preferred Care at Home of Virginia Beach has been locally owned and operated by Deck Hankins since May 2020, serving the Hampton Roads community. We carry Virginia Department of Health license LIC #142229-8080 / HCO-201500. Home Care Pulse named us Provider of Choice, Employer of Choice, and Leader in Experience in both 2023 and 2024.
Our trustworthy caregivers have documented, verified experience, with no entry-level placements. We handle Long Term Care insurance claim filing, help eliminate the elimination period on most plans, and staff veteran cases fast through our direct VA contract. Across our senior home care services, families count on caregivers matched by personality, not assigned by who is available when you interview a home care agency.
Step 01
Call Deck or the team at (757) 355-5080. We listen first; there is no script.
Step 02
A free in-home assessment covers what your loved one needs, their daily routine, and any insurance documentation. We help determine which services fit and manage the paperwork so you don’t have to. This assessment gives us access to the details that shape your care plan and helps us deliver the assistance your family needs.
Step 03
We match a caregiver by personality and schedule, then start visits on your timeline. Caregivers deliver one on one care from the first visit.
Step 04
Care plans flex as needs shift. Your family sees updates through the Transparency Room portal, and we adjust the plan as your situation evolves. We manage changes so care stays helpful as your needs grow.
Chesapeake’s planning areas carry different housing, commute, and medical-access realities, so the right in-home support looks different in Deep Creek than it does in Southern Chesapeake.
Challenge
What It Looks Like
How We Help
Hampton Roads weather and hurricane season
What It Looks Like
Summer humidity, hurricane prep, and winter ice in low-lying Rivercrest neighborhoods create fall risk and isolation when a parent lives alone
How We Help
Companion care covers storm-week check-ins and transportation; personal care keeps bathing and mobility safe indoors
Challenge
Older housing stock in South Norfolk
What It Looks Like
South Norfolk has some of the oldest housing in the city, with narrow bathrooms and stairs that make daily tasks harder as mobility changes
How We Help
Personal care adapts to the home as it is; homemaker care keeps the environment manageable without a renovation
Challenge
Virginia home care licensing and LTC insurance paperwork
What It Looks Like
Families in Greenbrier and Great Bridge find out their LTC policy has an elimination period and a claim filing process most agencies will not handle
How We Help
We file LTC insurance claims and help eliminate the elimination period on most plans across personal care and companion care engagements
Challenge
Confusing home care with Medicare home health
What It Looks Like
Families assume Medicare will pay an aide to bathe and cook for a parent; Medicare only covers home health aide visits when skilled or therapy care is also ongoing and the person is homebound
How We Help
We are non-medical; we explain what Medicare will and will not cover, route families to skilled providers when needed, and coordinate alongside for companion and personal care
Challenge
Post-discharge gap after Chesapeake Regional or a Sentara hospital stay
What It Looks Like
The first 72 hours after discharge carry the highest fall and readmission risk; families often learn about home care on discharge day with no plan in place
How We Help
Transition care begins before discharge with medication reminders, fall review, and appointment coordination; companion care covers the rest of recovery week
Challenge
Waiting until crisis to call
What It Looks Like
Families delay because “Mom is fine,” until a fall in Western Branch or a wandering episode in Southern Chesapeake forces a same-week decision with no time to vet caregivers
How We Help
Our assessment is free and initial visits can start quickly; companion care and personal care both offer flexible start windows
Challenge
Chronic illness management at home
What It Looks Like
Elderly people managing diabetes, heart conditions, or COPD need help tracking medications, recognizing symptoms, and getting to follow-up appointments on time
How We Help
Companion care includes medication reminders and appointment transportation; we coordinate with home health nurses when skilled care is part of the plan
Challenge
Paying for care without Long Term Care insurance
What It Looks Like
Many families assume they cannot afford in-home care because they do not have LTC insurance or VA benefits
How We Help
We walk families through payment options during the assessment, including private pay, CCC Plus Waiver, and Aid and Attendance for veterans and surviving spouses
We serve families across Chesapeake’s planning areas, from the growing neighborhoods of Deep Creek to the older homes of South Norfolk and the rural stretches of Southern Chesapeake.
We Serve:
Preferred Care at Home of Virginia Beach is a locally owned and operated senior home care agency founded in May 2020 by Deck Hankins and headquartered in Virginia Beach, Virginia. We provide non-medical in-home care across the Hampton Roads area. Virginia Department of Health license LIC #142229-8080 / HCO-201500. Recognized by Home Care Pulse as Provider of Choice and Employer of Choice in 2023 and 2024.
Yes. Preferred Care at Home of Virginia Beach serves families across Chesapeake, VA, including Deep Creek, Greenbrier, Great Bridge, South Norfolk, and Western Branch.
Our team works out of our Virginia Beach office and covers Chesapeake planning areas and the wider Hampton Roads area daily. To get started, call (757) 355-5080 or use the contact form on our site. We will schedule your free in-home assessment at a time that works for your family, and we appreciate every inquiry.
We offer dementia and Alzheimer’s care, personal care, companion care, and homemaker care for Chesapeake families, plus veteran, transition, and end-of-life support.
Most families in Chesapeake start with personal care or companion care, then add memory care, transition care, or veteran-specific support as needs change. We also provide the Transparency Room portal so remote adult children can see what happened on each visit without calling every day. Seniors who want to remain independent in their own home often begin with companion or homemaker care before adding hands-on personal care.
Call (757) 355-5080 for a free in-home assessment; most families can start visits within a week.
We begin with an assessment at your parent’s home in Chesapeake, where we review daily routine, safety, and any Long Term Care insurance documentation. If LTC insurance applies, we handle the claim filing for you. Then we match a caregiver by personality, not by availability, and schedule the first visit on your timeline.
Home care is non-medical support like personal care and companionship; home health care is medical care like skilled nursing that requires homebound status.
Preferred Care at Home provides non-medical in-home care: bathing, dressing, meals, companionship, transportation. Medicare home health coverage is separate and requires that a person be homebound and need skilled nursing care or therapy. If your parent needs both, we coordinate alongside the home health team so nothing falls through the cracks.
Cost depends on care type, visit length, and whether Long Term Care insurance, VA benefits, or Medicaid CCC Plus applies; call us for a free assessment.
Rates vary by the type of care, number of hours, and shift length. We handle Long Term Care insurance claim filing, which reduces out-of-pocket cost for many families. Virginia’s CCC Plus Waiver and VA Aid and Attendance are two other payment pathways we walk families through during the free in-home assessment.
Medicare does not cover non-medical in-home care. It covers home health only when skilled or therapy care is needed and the person is homebound.
Custodial-only care, such as help with bathing, dressing, meals, and companionship, is not covered by Medicare. Per Medicare.gov, home health services require a homebound status and ongoing skilled or therapy need. Preferred Care at Home helps families understand LTC insurance, VA benefits, and Virginia Medicaid CCC Plus as alternatives for covering non-medical support.
Virginia’s CCC Plus Waiver can cover personal care and respite at home for eligible older adults and people with disabilities.
The CCC Plus Waiver serves people who would otherwise need nursing-facility-level care. It offers two models: agency-directed, where the home care agency manages the caregiver, and consumer-directed, where the family hires and supervises. We help families in Chesapeake understand which model fits and walk them through the application.
No. Companion care is presence, conversation, errands, and appointment rides. Personal care includes hands-on help with bathing, dressing, and mobility.
Many Chesapeake families start with companion care in Greenbrier or Great Bridge when a parent mostly needs someone around during the day. They add personal care once bathing or mobility becomes harder. The same caregiver often grows into both roles, which keeps the relationship steady for your loved one.
Yes. Transition care begins before hospital discharge with medication reminders, fall review, and appointment coordination during recovery week.
After a Chesapeake Regional or Sentara discharge, the first week home is where readmissions happen. Our transition care program starts at the hospital, not after your parent is already home alone with a binder of instructions. Many loved ones appreciate having a familiar caregiver manage follow-up visits and medication schedules.
We handle Long Term Care insurance claim filing and help eliminate the elimination period on most plans, so part-time care keeps independence intact.
Long Term Care insurance paperwork is where families often get stuck, and we file the claim for you. Part-time companion care or personal care is usually enough to keep your mother or father independent at home without moving to full-time coverage. For qualified veterans and surviving spouses, VA Aid and Attendance is another pathway we help sort out.
