A medically stable parent in Hilton Village or Riverside should not spend every afternoon alone, especially in a city with the long shipbuilding history Newport News carries, where spouses have passed and adult children live across the country. Companion care fills those hours with conversation, outings, and presence.
Caregivers help with errands, appointments at Riverside Regional Medical Center or Bon Secours Mary Immaculate, light housekeeping, and meal preparation. Remote family members see visit notes through our Transparency Room portal, which closes the distance for adult children stationed elsewhere or working in Northern Virginia. The goal is connection, not a checklist, and our compassionate caregivers build a real relationship with your loved one over time.
Hands-on help with bathing, dressing, grooming, and mobility is often the first step for a Newport News parent who wants to stay home. Our personal care starts where family help runs out, and our personal care services follow a plan built around your loved one’s daily living routine.
Every caregiver is matched by personality and screened through our documented process, which includes reference checks and verified employment history. For families in older Hilton Village homes with narrow bathrooms, or in single-story Denbigh ranches, personal care adapts to the home as it is. Our home health aides deliver one-on-one assistance with the harder parts of the day while preserving the dignity older adults deserve.
Laundry piles up, the fridge empties, and the household stops working for a loved one in Denbigh, Hidenwood, or anywhere across Newport News. Homemaker care restores the basics so families can stop running themselves into the ground covering every meal and errand.
Caregivers handle light housekeeping, laundry, grocery shopping, and meal preparation, which keeps your loved one safe in familiar surroundings. Respite hours give the primary family caregiver real time off, whether that is an afternoon to themselves or a long weekend away. Many Newport News families start here, before personal care needs grow, because it lets a parent get comfortable with a caregiver before the harder visits begin.
Some loved ones in Newport News VA need a caregiver in the home overnight, not just during the day. After a fall, a hospital stay, or as a chronic condition advances, families often realize that the hours between dinner and breakfast are when the most happens, and that’s when a live-in caregiver becomes essential.
Live-in and 24-hour schedules cover bathing, meal preparation, medication reminders, and overnight safety checks. We coordinate caregiver rotations so the same small team returns visit after visit, which matters when a parent is anxious about strangers in the house. This is also the staffing model that lets a spouse keep their husband or wife at home through a long illness without burning out.
Memory changes inside a familiar Hilton Village or Riverside home are frightening, and routine matters more than most families realize. Our dementia care keeps that routine intact through trained caregivers who return visit after visit, so your parent is not meeting a new face every morning.
Caregivers handle sundowning, behavioral shifts, wandering risk, and the safety concerns that come with cognitive change, while protecting your loved one’s dignity and independence. This is a flagship specialty of our Virginia Beach office, and our team has the knowledge and education to support families through every stage. We also help families recognize the red flags that signal it’s time to add hours or shift to live-in coverage.
Alzheimer’s care builds on dementia care with longer-arc planning, because the disease progresses in stages and the right level of support shifts as it does. Our Alzheimer’s care is built for that arc, from early-stage companionship through late-stage 24-hour coverage.
Caregivers focus on communication that works at each stage, redirection during agitation, and the comfort routines that keep an Alzheimer’s patient at ease. We coordinate with Riverside Regional, Bon Secours Mary Immaculate, and skilled nursing visits when those are part of the plan. Families using a Bon Secours home care referral or a Riverside discharge planner often find us this way, and we work alongside those providers without duplicating services.
Preferred Care at Home of Virginia Beach has supported Newport News VA families since May 2020 from our local office at 1520 Stonemoss Ct, Suite 103, in Virginia Beach, about thirty minutes across the HRBT. We are licensed by the Virginia Department of Health (License #142229-8080 / HCO-201500) and locally owned and operated by Deck Hankins. Home Care Pulse named our company Provider of Choice, Employer of Choice, and Leader in Experience in both 2023 and 2024.
Newport News carries a heavy military and shipbuilding-family culture, with around 25,900 seniors aging in place across established neighborhoods like Hilton Village, Denbigh, Riverside, and Hidenwood. Many of those older adults are veterans of the shipyard, the Navy, or Fort Eustis, and our agency is contracted directly with the VA to staff veteran cases quickly. Families using Long Term Care insurance get policy review, elimination-period help, and claims filed on their behalf. Our compassionate professionals deliver excellent care across our services, and our caregivers are experienced-only referrals with no entry-level placements.
We also help families understand the difference between home care and home health services. We do not provide skilled nursing visits, physical therapy, or medication management ourselves, but we coordinate with Bon Secours home care, Riverside home health, and other Hampton Roads health care professionals when those services are part of your loved one’s plan. The result is one team paying attention to the whole picture, not a patchwork of agencies missing the handoffs.
Step 01
A team member meets you at your loved one’s home in Newport News to listen first and understand the routine, the household, and the concerns. There is no script, and no pressure to start services that day.
Step 02
We build a care plan around the daily living routine, the home, the schedule, and any insurance documentation. If Long Term Care insurance applies, we file the claim for you and help eliminate the elimination period on most plans.
Step 03
Your caregiver is matched by personality and screened through our 7-step process. The same caregiver returns visit after visit whenever possible, which builds trust and makes the harder parts of the day easier for older adults and patients with memory changes.
Step 04
Families stay informed through our Transparency Room portal, with visit notes, schedules, and caregiver updates in real time. We adjust the plan as health needs change, and the portal closes the gap for remote adult children.
Newport News families face a mix of aging-in-place, shipyard and military retirement, and post-hospital situations that make choosing the right care harder.
Challenge
What It Looks Like
How We Help
Hurricane season and Hampton Roads weather
What It Looks Like
Summer humidity, hurricane prep, and the occasional winter ice storm create real risk for a mobility-limited parent in Hilton Village or Denbigh who cannot evacuate, secure the home, or stay cool and hydrated alone
How We Help
Personal care and companion care services help manage safe movement, hydration, and evacuation logistics when storms approach the peninsula
Challenge
Older Newport News housing stock
What It Looks Like
Hilton Village homes and many Riverside-area houses have stairs, narrow bathrooms, and layouts that were not built for a walker, a wheelchair, or post-surgery recovery
How We Help
Personal care and homemaker care services support bathing, mobility, and safe movement inside the home as it is, without forcing a renovation
Challenge
Shipyard and Navy retiree veteran benefits
What It Looks Like
Many Newport News seniors served at the shipyard, on Navy carriers, or at Fort Eustis, and qualify for VA Aid and Attendance or surviving spouse benefits but don’t know it
How We Help
We are VA-contracted, walk families through Aid and Attendance eligibility, and staff veteran cases on an accelerated timeline
Challenge
Confusing home care with home health services
What It Looks Like
Families assume Medicare will pay for an aide to help with bathing or meals, not realizing personal care services and companion care are typically private-pay or LTC-insurance supported
How We Help
We explain the difference, coordinate with Bon Secours home care or Riverside home health when skilled nursing visits or physical therapy are part of the plan, and file LTC claims on your behalf
Challenge
Hospital discharge without a plan
What It Looks Like
A loved one is discharged from Riverside Regional or Bon Secours Mary Immaculate on a Friday with no home plan, and avoidable readmission risk rises sharply through the first recovery week after surgery or a hospital stay
How We Help
Transition support and personal care cover the first days home: meals, mobility, follow-up appointments, and medication reminders, helping manage health and recovery
Challenge
Hiring an unscreened caregiver from a classifieds site
What It Looks Like
Independent caregivers found online are not always screened, bonded, or covered by an organization, and a fall or injury leaves the family without recourse
How We Help
Our caregivers are experienced-only referrals through a documented screening process, with backup coverage when a regular caregiver is sick
Challenge
Chronic condition management at home
What It Looks Like
Older adults managing diabetes, heart conditions, or COPD need help tracking medications, recognizing red flags, and getting to follow-up appointments on time
How We Help
Companion care includes medication reminders and transportation; we coordinate with home health nurses and therapists when skilled care is part of the plan
Challenge
Distance from family decision-makers
What It Looks Like
Adult children in Williamsburg, Northern Virginia, or stationed out of state cannot drive over every day to check on a parent in Denbigh or Hidenwood
How We Help
The Transparency Room portal gives remote families real-time visibility into each visit, which families consistently tell us is wonderful for peace of mind
We serve families across Newport News neighborhoods and the wider peninsula, from the older homes of Hilton Village to the newer developments in Denbigh and the communities near Christopher Newport University.
We Serve:
Preferred Care at Home of Virginia Beach is a non-medical in-home care agency founded in May 2020 and headquartered at 1520 Stonemoss Ct, Suite 103, Virginia Beach, VA 23462. We are licensed by the Virginia Department of Health (License #142229-8080 / HCO-201500) and contracted directly with the VA for veteran care. Our company is recognized by Home Care Pulse as Leader in Experience 2024, Provider of Choice 2023 and 2024, and Employer of Choice 2023 and 2024. We serve the Newport News community with dignity, respect, and independence as our foundation.
Yes. Preferred Care at Home of Virginia Beach serves families across Newport News VA, including Hilton Village, Denbigh, Riverside, Hidenwood, Oyster Point, and the Fort Eustis area.
Our local office is in Virginia Beach at 1520 Stonemoss Ct, Suite 103, about thirty minutes across the HRBT, and we cover Newport News as a primary service area. To get started, call (757) 355-5080 or use our contact form. We schedule the free in-home assessment at a time that works for your family, including evenings and weekends, and we appreciate every inquiry we hear from Hampton Roads families.
We offer personal care, companion care, homemaker and respite care, live-in and 24-hour care, dementia care, and Alzheimer’s care for Newport News VA families.
Most families in Newport News start with companion care or personal care and add memory care, transition support, or veteran-specific assistance as needs change. We coordinate with Bon Secours home care, Riverside home health, and other peninsula healthcare providers when skilled nursing visits, physical therapy, or medication management are part of the plan. The Transparency Room portal lets remote adult children see what happened on each visit without calling every day.
Home health is clinical care delivered by nurses and therapists under a doctor’s order, often Medicare-eligible; home care is non-medical daily support like bathing, meal preparation, and companionship.
Home health services in Newport News VA typically involve nurses, physical therapists, or occupational therapists working under a physician’s plan, often after a hospital stay. A home health agency provides those skilled medical services. We provide care of a different kind: hands-on personal care, companion care, homemaker assistance, and dementia care. We are not a Medicare-billing agency, and we do not provide skilled nursing visits ourselves, but we coordinate alongside agencies like Bon Secours home care when both kinds of support are needed.
Cost depends on the service, the hours, and whether Long Term Care insurance, VA benefits, or Medicaid CCC Plus applies; call us for a free assessment.
Hourly rates depend on the type of care and the schedule. Live-in and overnight schedules price differently than a few hours a week of companion support. Long Term Care insurance often covers a meaningful portion of in-home care, and we file the claim and help eliminate the elimination period on most plans. For qualified veterans and surviving spouses, VA Aid and Attendance is another pathway, and Virginia’s CCC Plus Waiver covers personal care for some eligible older adults.
Medicare pays for short-term skilled home health under specific conditions but does not pay for non-medical companion or personal care services in Newport News VA.
Medicare covers home health services when a doctor orders them after a qualifying event, usually involving home health aides working under a nursing or therapy plan, with the patient homebound. It does not cover ongoing companion care, homemaker care, or personal care. Those care services are typically paid through private funds, Long Term Care insurance, the CCC Plus Waiver, or VA benefits for qualified veterans and surviving spouses.
Yes. We are VA-contracted, staff veteran cases quickly, and help families understand Aid and Attendance and surviving spouse eligibility.
Newport News and the wider peninsula carry one of the country’s largest concentrations of military and shipyard veterans, including Fort Eustis retirees and former Navy shipbuilders. Aid and Attendance is a benefit many veterans and surviving spouses qualify for but never claim. We walk families through eligibility, help with the paperwork, and get a caregiver in the home on an accelerated timeline through our direct VA contract.
Common red flags include skipped meals, weight loss, unopened mail, missed medications, recent falls, weight on the family caregiver, and increasing confusion or wandering.
Most Newport News families call us after one of those red flags becomes hard to ignore, often after a fall, a hospital stay, or a missed medication that triggered a health scare. The free in-home assessment is the right time to walk through what you’re seeing, whether it’s mom forgetting appointments or a husband no longer safe leaving the stove unattended. We help you sort signal from noise and recommend a starting level of care that fits, without pushing more hours than your loved one needs.
Yes. Transition support and personal care cover the first days home after a discharge from Riverside Regional, Bon Secours Mary Immaculate, or Sentara CarePlex.
Recovery after surgery or a hospital stay often needs hands-on assistance that family cannot always provide, especially during the first week home when readmission risk is highest. Caregivers help with mobility, meal preparation, medication reminders, and getting to follow-up appointments. We also coordinate with home health nurses and therapists when skilled nursing visits or physical therapy are part of the recovery plan, so nothing falls through the cracks between agencies.
