Your parent has lived on the same quiet street near Kempsville Recreation Center for decades, and the family home still holds the life they built. But searching online turns up a confusing mix of in-home care, home health agencies, and rehab centers, and it’s hard to tell which one fits. Preferred Care at Home of Virginia Beach is the non-medical in-home care side of that puzzle, serving Kempsville Lake families and the wider Hampton Roads community.
Preferred Care at Home of Virginia Beach opened in May 2020, locally owned by Deck Hankins at 1520 Stonemoss Ct. Licensed by the Virginia Department of Health (LIC #142229-8080 | HCO-201500), we serve Kempsville Lake and Hampton Roads, and we’ve earned Home Care Pulse Provider of Choice recognition in 2023 and 2024.
Caregivers move through a 7-step screening and are matched to your loved one by personality, not just availability, and the owner stays involved in every care plan. As a VA-contracted provider we staff veteran cases quickly, we help families file Long Term Care insurance claims (and eliminate the elimination period on most policies), and the Transparency Room portal gives family clear oversight from anywhere.
Quality in-home care begins with the right caregiver match. Our comprehensive approach includes rigorous background checks and a thorough vetting process to ensure every caregiver on our team meets our high standards for compassion, reliability, and skill.
We take time to understand your loved one’s personality, preferences, and unique needs before thoughtfully matching them with a caregiver who shares compatible interests and values. Our consistent team approach means you’ll work with dedicated care professionals who provide ongoing education, regular supervision, and care plan adjustments as needs change.
Memory loss progresses safely at home when the surroundings stay familiar and routines stay steady. Our Dementia and Alzheimer’s Care is the flagship service for our local team—caregivers experienced with sundowning, redirection, and behavioral shifts, building routines that preserve independence. Family gets visibility into each shift through the Transparency Room portal.
Bathing, dressing, mobility, and toileting quietly become unsafe for an elderly parent living alone—and in a Kempsville-area split-level with a tub and a flight of stairs, the risks add up fast. Our Personal Care brings caregivers matched by personality, proper transfer techniques, bathroom support, and two-person help when transfers require it.
Some elderly parents don’t yet need hands-on help but shouldn’t be alone all day either. Our Companion Care brings conversation, engagement, and a steady presence—games, walks near the lake, light errands, and medication reminders—with caregivers matched on shared interests where possible.
Laundry, light housekeeping, meal prep, and grocery runs keep the family home running so your loved one can focus on living instead of upkeep. Our Homemaker Care builds a weekly rhythm around the household—Tuesday grocery runs, Friday laundry, a hot meal for the weekend—on a schedule your family chooses.
The first days home from Sentara, Town Center, or a rehab center at Kempsville Health are when small problems become readmissions. Our Transition Care covers the first 30 days—managing medications, assisting with mobility, preparing meals, and providing transportation to follow-up visits—so recovery happens at home, on schedule.
When a Kempsville-area family wants a parent to pass at home, we provide non-medical companion support alongside the hospice team already in place. Our caregivers can be present overnight, help with bathing and comfort care, and coordinate with your hospice nurse, freeing the family to be family in the final weeks.
Step 01
You call (757) 355-5080 and a real person answers—no automated routing. Tell us what’s going on at home today, and we help you find the right starting point.
Step 02
We meet with you in the home, listen, and build a plan around your loved one’s day, walking through the rooms and routines that matter.
Step 03
We match a screened caregiver to your loved one’s personality, not just availability—that’s how we build trust and consistency from day one.
Step 04
Care begins on your schedule, usually within days, and adjusts as needs change, with family following each visit through the Transparency Room.
We provide in-home care for families in Kempsville Lake and across the wider Virginia Beach and Hampton Roads service area, from our office at 1520 Stonemoss Ct.
We Serve:
Deck Hankins founded Preferred Care at Home of Virginia Beach because he knows firsthand what it feels like to bring a loved one home with unanswered questions. In 2001, his family brought his father, a World War II veteran and prisoner of war survivor, home from the hospital with a terminal diagnosis. They didn’t know who to call or what to do next. His father passed away that same day, in the house he had been brought home to as a baby, and those unanswered questions never left Deck.
Nearly two decades later, that experience became a mission. Deck’s purpose is now clear: to answer the questions, to listen, and to join the story of elderly people and their families as they seek to remain in the comfort and security of home. Virginia Beach is a deeply veteran community, and Deck takes that responsibility personally. Preferred Care at Home of Virginia Beach is contracted directly with the VA and is proud to serve veterans and their families across Hampton Roads with experienced, compassionate caregivers who can be staffed quickly when families need help most.
Quin’s commitment to quality senior care grew from personal experience. After watching his own parents navigate aging with cancer, stroke, and heart disease, he saw firsthand how the right caregiver transforms difficult seasons into manageable ones. A close friend’s struggle to find reliable care for her MS deepened his resolve. Today, Quin’s mission is connecting compassionate caregivers with seniors who deserve dignity, independence, and genuine companionship. When he learned about Preferred Care at Home, something woke up inside him: he could make a difference.
Richard discovered his calling at 14, working in an assisted living facility where relationships with residents gave him purpose during uncertain teenage years. After five years in the funeral industry helping families plan ahead, he recognized a gap: widows and widowers returning home alone, facing physical limitations without support. He wanted to own a business that truly helps people, and Preferred Care at Home was the answer. For Richard, this work is about facilitating meaningful connections that enrich both caregiver and client.
Yes—Kempsville Lake sits inside our Virginia Beach service area and our team staffs cases there regularly, covering all of Hampton Roads including the Kempsville district, Indian Lakes, Thoroughgood, Chesapeake, and Suffolk. Call (757) 355-5080 or request a free in-home assessment.
Non-medical in-home care including dementia care, personal care, companion care, homemaker care, transition care, end-of-life care, and veteran care. Each stands on its own or combines with others—many families start with memory care or personal care, then add homemaker or companion hours.
Care starts with a free in-home assessment, a care plan built around your loved one’s needs, and a caregiver matched by personality. Care can begin shortly after the plan is set, and we adjust hours, services, or caregivers as life shifts. The Transparency Room portal lets family follow visits from anywhere.
Cost depends on service type and hours scheduled, and we walk every family through pricing during the free assessment. Personal and dementia care typically run more per hour than companion or homemaker hours. We also help families use Long Term Care insurance, filing the claim and eliminating the elimination period on most policies.
Yes—dementia care at home often works better than a facility because familiar surroundings reduce confusion and agitation. The piece that makes it work is caregiver consistency: we train for behavioral changes, sundowning, and redirection, and match dementia caregivers by personality so the same faces return each week.
Yes—we help families understand the policy, file claims, and eliminate the elimination period on most policies. For Hampton Roads veterans, we also work with VA benefits and Aid and Attendance through our direct VA contract.
