Asking for help isn’t easy. For families in Orlando, Winter Park, and Maitland, watching a parent struggle with daily activities or feeling isolated brings worry and guilt. Preferred Care at Home of Northeast Orlando understands, and we’re here to provide affordable, reliable personal care services that help your loved ones stay in their own home with dignity.
Since 2008, Preferred Care at Home of Northeast Orlando has helped families throughout Winter Park, Maitland, College Park, and surrounding communities navigate the real challenge of aging with compassion and expertise. Owner Robin Wilkie-Naylor brings 15+ years of local knowledge and an extensive network of Central Florida resources to ensure your family receives personalized care.
We’re part of a company founded in 1984 by a registered nurse, giving us 40+ years of proven home care expertise combined with the personal touch of local ownership. Licensed through the State of Florida Health Care Administration (License #230942), fully insured and bonded, we refer only professional caregivers who complete comprehensive screening and ongoing training.
Loneliness affects 40% of seniors, and isolation can lead to depression. Our companionship care brings meaningful social interaction and emotional support to combat the feeling that no one cares. Perfect for Orlando, FL, seniors who live alone or don’t have family nearby, this non-medical care provides conversation, mental stimulation, and a genuine human connection that enhances everyday life.
From morning wake-up calls to evening tuck-in, our caregivers offer activities through games, reading, and reminiscing. We help plan outings to Orlando, Florida’s cultural attractions, attend religious services, and encourage community participation so your loved ones stay engaged with life.
Peace of mind. It’s what families desperately need when parents live alone. Our 24-hour live-in care provides around-the-clock supervision and compassionate care with caregivers carefully matched by personality. This service creates consistent, meaningful relationships that bring comfort day and night, addressing care needs while supporting independence.
Live-in care works beautifully for seniors with physical limitations or those with memory challenges who need familiar surroundings. Medication reminders prevent missed doses, while continuous presence provides the safety net that lets both seniors and distant family members finally rest easy.
Nearly 67.8% of family caregivers report cognitive problems as their top stressor. We provide home care services with specialized memory care that helps your loved ones remain in familiar surroundings where they feel most comfortable. Our team receives dementia-specific training in behavioral management and safety monitoring.
Structured routines maintain cognitive function while preventing wandering. We work closely with families to provide education and support as health conditions progress, and our extended care hours ensure Orlando area seniors with Alzheimer’s can age in place with dignity.
After discharge from Orlando Health or AdventHealth, the confusion starts. One in five Medicare patients gets readmitted within a month because the transition home is overwhelming. Our Smooth-Transition Care program changes that with a specially trained personal coach who meets you at the hospital and develops a comprehensive care plan.
You’ll receive a 15-piece health record toolkit with medication schedule instructions and appointment tracking. Our secure online record gives family members and healthcare providers access to everything they need, while regular check-ins ensure safe recovery. This evidence-based approach prevents readmission.
When caring for your College Park or Thornton Park home becomes a burden, we make it that special place again. Our homemaker services handle light housekeeping, meal preparation, grocery shopping, and laundry so your loved ones can focus on well being instead of struggling with chores that have become too difficult.
From organizing closets to preparing nutritious meals, we help maintain the clean, comfortable environment that supports quality of life. Nearly 50% of adults 65 and older need assistance with daily living activities. There’s no shame in accepting help with the basics.
During life’s final chapter, comfort and dignity matter most. Our hospice support care allows your loved ones to remain at home surrounded by family and familiar belongings. We provide gentle personal care, emotional support for both patients and family members, and coordination with hospice providers to ensure comprehensive comfort care.
Available 24 hours when needed, our caregivers offer respite care for exhausted family caregivers while honoring the wishes and peace of your loved ones. This compassionate care transforms a difficult time into one focused on connection.
For adult children living in other states, the worry never stops. Did the caregiver arrive? Are parents eating? Our Transparency Room technology solves distance caregiving stress with a secure online portal that gives you real-time visibility into every aspect of senior home care.
View the shared master calendar to see caregiver visits and appointments, read daily notes about well being, assign and track tasks, and receive voice messages from our team. Online invoice access and payment make billing simple, while the peace of mind is priceless for family members managing care from afar.
Step 01
Call us at (407) 601-3960 or reach out through our website. Robin or a team member will schedule a personalized consultation to understand your specific situation and care needs for your loved ones.
Step 02
We conduct a no-obligation assessment in your Winter Park, Maitland, or Orlando home. This visit helps us understand the environment, daily routines, and unique needs that will shape the right care plan.
Step 03
Based on our assessment, we create a flexible, tailored care plan for your family’s needs and budget. You’ll receive transparent pricing with complete control over the services you choose, from one hour daily to 24-hour support.
Step 04
Unlike competitors who assign based on availability, we match caregivers by personality and compatibility. All professional caregivers complete comprehensive screening, background checks, and hold HHA, CNA, or companion care certifications through our State of Florida licensed agency.
Step 05
Once care starts, you’ll gain access to our Transparency Room for monitoring. Robin’s personal involvement and our local team ensure continuous communication, with adjustments made as needs change. We’re available seven days a week.
Orlando’s unique environment creates specific challenges for seniors aging at home. From summer heat to sprawling geography, families here face real obstacles. We understand these local conditions and build solutions around them.
Challenge
What It Looks Like
How We Help
Florida Heat and Isolation
What It Looks Like
Orlando’s June-September temperatures keep seniors indoors, limiting activity and increasing loneliness. Outdoor tasks become impossible, leading to social withdrawal.
How We Help
Our companion care brings daily social interaction and mental stimulation indoors. We provide home care with climate-appropriate activities and air-conditioned transportation.
Challenge
Distance Caregiving Stress
What It Looks Like
Adult children working in Orlando’s demanding sectors struggle with traffic and long commutes. Those who’ve relocated face emergency travel costs to manage crises from afar.
How We Help
Our Transparency Room portal provides real-time updates from anywhere. Family members see caregiver schedules, read daily notes, and receive voice messages without traveling.
Challenge
Post-Hospital Confusion
What It Looks Like
Discharge brings overwhelming medication lists and recovery instructions. 20% of Medicare patients get readmitted within a month due to lack of proper support.
How We Help
Our transition care provides a personal coach, medication reminders, and health record toolkit that prevents readmission and supports recovery.
Challenge
Fall Risk at Home
One-third of older adults 65+ fall annually, with two-thirds occurring at home. Florida’s tile floors and long hallways increase danger for those with mobility challenges.
How We Help
Live-in care provides 24-hour fall prevention. Caregivers assist with mobility, remove hazards, and offer immediate help if unsteadiness occurs.
Challenge
Caregiver Turnover Anxiety
The home care industry averages 77.1% turnover. Families dread constant changes and retraining new people on their loved ones’ routines and health needs.
How We Help
We match by personality and commit to consistency. Our screening and fair treatment create stable relationships that feel like family, ensuring clients satisfaction.
Challenge
Affordability Concerns
Orlando’s rising cost of living makes home care feel out of reach. Assisted living costs $4,500+ monthly, but quality in-home support seems equally expensive.
How We Help
We offer transparent, fair pricing with flexible scheduling. You pay only for the hours you need, and we’re experienced with long-term care insurance to maximize benefits.
We proudly serve families across Central Florida from our locally owned location. Robin Wilkie-Naylor’s team provides responsive care and understands the unique needs of seniors aging in place throughout this community.
We Serve:
Orlando
Winter Park
Maitland
Apopka
Casselberry
Edgewater / College Park
Belle Isle
Personal in home care Orlando costs average $27 per hour, though rates vary based on the level of assistance needed, hours required, and whether you choose companion care, personal care with ADL support, or 24-hour live-in services. At Preferred Care at Home of Northeast Orlando, we provide transparent pricing during your complimentary home assessment with no hidden fees. We’re happy to work with long-term care insurance policies to help maximize your benefits and make quality home care services affordable for your family.
We combine the best of both worlds: locally owned since 2008 with Robin’s personal involvement and 15+ years of Central Florida connections, plus the proven expertise of a company founded in 1984. Our mission focuses on leaving every person in a better state, not just maximizing profits. Recognition includes Best of Home Care Employer of Choice 2024. We match caregivers by personality, provide Transparency Room technology for family members managing care from a distance, and deliver personalized care at affordable rates. Our team is proud to serve Orlando families with the highest quality non-medical home care.
Companion care focuses on social interaction, emotional support, and basic tasks like meal monitoring and transportation, ideal for seniors who are physically independent but need help with loneliness and staying engaged in everyday life. Personal care adds hands-on assistance with activities of daily living like bathing, dressing, personal hygiene, and mobility for those whose physical abilities have declined. During your complimentary assessment, our team will help you understand which level of care matches your loved ones’ current needs. We can adjust the care plan as those needs change.
Most families can begin receiving care within days of initial contact. After your complimentary home assessment and care plan development, we match you with qualified professional caregivers from our vetted team. The timeline depends on your specific scheduling needs and caregiver availability, but we prioritize quick starts for urgent situations like post-hospital transitions or family caregiver emergencies. We’re available seven days a week, including weekends and holidays.
Common signs include noticeable weight loss from difficulty cooking, a cluttered home they once kept immaculate, missed medications, falls or near-falls, social withdrawal, and confusion about appointments. If you’ve noticed any decline during visits, or if your parent’s doctor has expressed safety concerns about illness or health conditions, it’s time to consider support. Nearly 50% of adults 65 and older require assistance with daily activities. Asking for help isn’t giving up on independence—it’s the smart choice that allows aging in their own home with dignity and safety.
While we don’t offer traditional warranties, we provide something more valuable: ongoing care monitoring and unlimited adjustments to your care plan as needs change. Through our Transparency Room portal, family members can review caregiver notes, track tasks, and monitor quality in real time. Robin and our Northeast Orlando team maintain personal involvement with regular check-ins, and we’re available 24/7 for concerns. Our State of Florida license (HMC #230942), full insurance and bonding, and comprehensive caregiver screening with ongoing training ensure quality and accountability every step of the way.
Absolutely. Our Transparency Room technology was designed specifically for adult children managing care from a distance. You’ll have 24/7 access to a secure online portal showing the shared master calendar with all caregiver visits, daily notes about activities and well being, task lists and completion tracking, voice messages from caregivers, and online invoice access. Whether you’re across Orlando or across the country, you’ll have the same visibility and peace of mind, making a real difference in how family members stay connected.
Every caregiver referred by our Northeast Orlando location completes a comprehensive 7-step screening process including criminal background checks, reference verification, skills assessments, and personality evaluations. All caregivers hold HHA (Home Health Aide), CNA (Certified Nursing Assistant), or specialized companion care training with ongoing training to maintain the highest quality standards. We’re licensed by the State of Florida Health Care Administration, fully insured, and bonded. We carefully match caregivers to clients based on personality compatibility and shared interests, creating stable relationships where your loved ones feel in good hands.
Robin and our team have extensive experience working with policies from major providers. We’re happy to help you understand your coverage, apply benefits to your care plan, and maximize what your policy will pay. Many families also use private pay with flexible scheduling to control costs and get the essential support they need.
Resistance to help is incredibly common and rooted in fear of losing independence and dignity. We approach this gently by starting with minimal support like companionship care for social visits or help with a specific task your parents find frustrating. As trust builds with a caregiver matched to their personality, most seniors come to appreciate the assistance. Robin’s 15+ years of experience in Orlando includes many families who navigated this real challenge successfully. We work at your loved ones’ pace, honor their autonomy, and focus on enhancing independence rather than taking it away—making an essential difference in their quality of life.
