Loneliness quietly affects one in three older adults in our community. For families in Orlando, Winter Park, and surrounding areas, finding compassionate companion care means giving elderly loved ones the social connection they need while maintaining the independence they cherish. At Preferred Care at Home of Northeast Orlando, we’ve been helping families navigate this journey since 2008.
Preferred Care at Home of Northeast Orlando has served the Central Florida community since 2008, bringing over 40 years of home care expertise to families in the Orlando area. Our office is licensed through the State of Florida Health Care Administration, and we refer only caregivers who complete comprehensive screening and criminal background checks.
What sets us apart is our mission to leave every person we care for in a better state than when we met them. Owner Robin Wilkie-Naylor brings 15+ years of local network building and personal involvement to every client relationship. We match caregivers by personality and experience, not just availability, ensuring consistency and genuine connection.
Too often, with age comes loneliness. The feeling that no one cares creeps in. Our Companion care services in Orlando are designed to alleviate loneliness and bring meaningful social interaction to aging loved ones who live alone or don’t have family nearby. This service also works well for short-term respite care when family caregivers need support.
We provide more than just a familiar face. Our caregivers engage in conversation, accompany seniors on outings, help with daily routines like selecting clothes and maintaining calendars, and provide transportation to medical appointments, religious services, and social events. The goal is to provide companionship that enriches daily life and supports your loved one’s health through genuine connection.
Peace of mind is so often an elusive dream for people with elderly parents, and for elderly people themselves. Our 24-hour live-in care provides around-the-clock supervision and companionship in the security and privacy of your loved one’s own home. Caregivers are matched by personality and experience, present day and night to provide professional, reliable support.
Central to our live-in care is commitment to consistency and continuity. Whether your loved one needs overnight assistance for safety, fall prevention support, loneliness relief, medication reminders, or extended dementia care hours in a familiar environment, we provide caregivers who become trusted companions, providing emotional support around the clock.
When caring for the home becomes a burden, the unwelcome thought of moving strikes. Our Homemaker care services help you maintain a clean, safe, and comfortable house so you can remain where you want to be. We do the chores and provide those tender loving touches that make you comfortable.
From preparing grocery lists, grocery shopping, and meal preparation to light housekeeping tasks like dusting, vacuuming, and organizing, we handle daily tasks that have become difficult. Our caregivers also assist with laundering, changing linens, dry cleaning services, and even pet care, helping you maintain the home you love while supporting your emotional well being.
People with Alzheimer’s and dementia do best in a familiar environment and need extended hours of care to remain healthy and safe at home. Our Dementia and Alzheimer’s care provides specialized support for clients living with memory loss and cognitive decline. All caregivers receive specialized dementia care training to protect cognitive function and well being.
We focus on memory care support through structured routines, behavioral management using proven techniques, continuous safety monitoring to prevent wandering and falls, and cognitive engagement activities. We also provide family education to help you understand and cope with disease progression, taking a holistic approach to wellness.
At least one in five people with Medicare are readmitted within one month of hospital discharge. Our evidence-based Transition Care program is designed to prevent hospital readmission through comprehensive support. A specially trained personal transition coach meets you at the hospital and guides the entire process.
You’ll receive a 15-piece personal health record toolkit with medication instructions, appointment schedules, and symptom tracking charts. Our team provides regular phone calls or visits, medication reminders, appointment coordination, and home safety assessment to ensure your environment supports safe recovery after hospitalization at Orlando Health, AdventHealth, or area hospitals.
Step 01
Reach out by phone at (407) 601-3960 or through our website. Robin or a team member will schedule a personalized consultation at your convenience to understand your situation.
Step 02
We conduct a complimentary, no-obligation home assessment. Our team listens to your unique needs, preferences, and concerns, taking time to understand your loved one’s personality and daily activities.
Step 03
We create a customized care plan tailored to your situation, which can include any combination of our services from one hour per day to 24-hour live-in care. You decide what works.
Step 04
We carefully match caregivers based on personality, experience, and your unique needs, not just availability. You’ll meet your caregiver before care begins to ensure a good fit and sense of comfort.
Step 05
Care typically starts within days. Families access our Transparency Room portal for real-time updates on caregiver visits, tasks, and notes. Our local team provides ongoing monitoring, adjustments, and dedicated support.
Orlando’s warm climate and growing metro area create specific challenges for elderly residents seeking to age in place. Here’s how we address the most common concerns families face.
Challenge
What It Looks Like
How We Help
Florida’s Caregiver Shortage
What It Looks Like
Florida ranks last nationally with just one home health aide for every 56 seniors. Finding reliable caregivers feels impossible, leaving many seniors feeling lonely.
How We Help
We’ve built an extensive local network since 2008. Our comprehensive screening process and competitive pay attract quality caregivers who stay with clients long-term, providing consistent assistance.
Challenge
Orlando’s Heat and Humidity
What It Looks Like
Summer temperatures and humidity create safety risks. Elderly loved ones struggle with outdoor errands, increasing isolation and fall risks from dehydration.
How We Help
Our caregivers provide transportation to medical appointments and errands during cooler hours, ensure proper hydration, and bring social connection indoors during extreme heat to protect health.
Challenge
Geographic Sprawl and Traffic
What It Looks Like
Orlando’s spread-out communities and traffic make daily family visits exhausting. Adult children working across town can’t check on parents regularly, creating worry about their loved one’s health.
How We Help
We offer flexible scheduling from one hour to 24 hours daily. Our Transparency Room portal lets distant family monitor care in real-time with caregiver notes and updates, providing a helping hand.
Challenge
Housing Cost Burden
Over 30% of Florida homeowners 65+ spend more than 30% of income on housing, limiting what’s left for quality care. Families worry about the companion care cost.
How We Help
Affordability has been our mission since day one. We offer transparent pricing and work with long-term care insurance policies including Genworth, Allianz, and John Hancock to assist families.
Challenge
Social Isolation Epidemic
About 33% of older adults feel lonely regularly. Loss of spouse, friends moving away, and Orlando’s transient population leave many seniors isolated, affecting their sense of community.
How We Help
Our companion care Orlando services focus on providing emotional support and genuine social connection. Caregivers engage in meaningful conversation, accompany seniors to community events, and understand the importance of companionship.
Challenge
Medication Confusion
Multiple prescriptions, complex schedules, and hospital discharge instructions create confusion. Missed doses or double doses pose serious health risks, especially for aging loved ones.
How We Help
We provide medication reminders as part of daily care. Our Transition Care program includes a personal health record toolkit and regular monitoring after hospitalization to support wellness.
We proudly serve families across Central Florida from our locally owned location. Robin Wilkie-Naylor’s team provides responsive care and understands the unique needs of seniors aging in place throughout this community.
We Serve:
Orlando
Winter Park
Maitland
Apopka
Casselberry
Edgewater / College Park
Belle Isle
The companion care cost varies depending on hours needed and level of support required. The Orlando area averages around $19 per hour for basic companionship, though the cost varies depending on provider and caregiver qualifications. At Preferred Care at Home, we offer complimentary consultations to assess your unique needs and provide transparent pricing with no hidden fees. We’re also experienced in working with long-term care insurance policies to help maximize your benefits and make quality care affordable.
We combine the best of both worlds: locally owned since 2008 with deep Orlando roots, backed by a national organization founded in 1984. Specific advantages include:
Owner accessibility: Robin personally involves herself in client relationships
Proven track record: Best of Home Care Employer of Choice 2024, multiple Presidential Awards
Caregiver matching: We match by personality and experience, not just availability
Local network: 15+ years of building connections to Orlando healthcare and community resources
Mission-driven: We exist to leave every client in a better state than we found them
Companion care focuses on social interaction, light household tasks, and providing emotional support without hands-on assistance with bathing or grooming. It’s ideal for seniors who are relatively independent but struggle with loneliness, meal preparation, or transportation. Personal care includes hands-on help with activities of daily living like bathing, toileting, and grooming. If your loved one needs help with hygiene or mobility, personal care services would be appropriate. During our complimentary assessment, we help you determine which level of assistance fits your unique needs.
We typically begin care within days of initial contact. The timeline depends on your specific needs and caregiver availability, but we work quickly because we understand urgency. After your complimentary home assessment and care plan development, we match you with a caregiver based on personality and schedule. You’ll meet the caregiver before services begin. Our local team and extensive caregiver network allow us to respond faster than many larger agencies, providing the helping hand your family needs.
Watch for these signs: your parent mentions feeling lonely or isolated, friends have moved away or passed, they’re skipping meals because cooking feels overwhelming, the house is getting cluttered or dusty, they’ve stopped attending church or social activities they once loved, or you notice they’re home alone most days. Recent hospitalization, a fall, or death of a spouse often signals it’s time. If your loved one’s quality of life is declining due to isolation rather than physical limitations, companion care can make a profound difference in their emotional well being.
While we don’t offer warranties in the traditional sense, we provide ongoing monitoring and quality assurance throughout your care journey. Families access our Transparency Room portal for real-time caregiver visit tracking, task completion updates, and daily notes about your loved one’s well-being. Our local team stays in regular contact, and Robin personally involves herself in client relationships. If you’re ever dissatisfied with any aspect of care, we address it immediately. Care plans can be adjusted as needs change, ensuring continuous quality care and support.
We match caregivers by personality and experience, not just availability, which is one of our biggest differentiators. During the initial assessment, we learn about your loved one’s interests, routines, and preferences. We consider factors like shared hobbies, communication styles, and life experiences when selecting caregivers. You’ll meet the caregiver before services begin, and if the match isn’t right for any reason, we’ll find someone better suited. Our goal is creating genuine friendships and a sense of connection, not just filling time slots.
Independent caregivers may cost less upfront but come with risks: no backup if they’re sick or quit, no workers’ compensation coverage, no screening verification, and you’re responsible for payroll taxes. With Preferred Care at Home, every caregiver completes comprehensive background checks and possesses HHA, CNA, or companion care training. We’re licensed, bonded, and insured through the State of Florida. You get 24/7 coverage capability, caregiver backup when needed, and our Transparency Room technology for monitoring. Plus, we handle all employment logistics, giving your family peace of mind.
Absolutely. Hurricane season (June through November) creates specific challenges for elderly Orlando residents. Our caregivers assist with emergency preparedness by helping stock supplies, organizing important documents and medications for potential evacuation, and ensuring your loved one isn’t alone during storms. For clients with 24-hour live-in care, caregivers provide continuous presence and support. We coordinate with families about evacuation plans and maintain contact throughout weather events to ensure safety and provide emotional support.
Yes, we proudly serve Orlando and surrounding Central Florida communities including Winter Park, Maitland, Apopka, Casselberry, College Park, Thornton Park, Belle Isle, Conway, Azalea Park, Fern Park, and Downtown Orlando. Robin and our team know these neighborhoods well, from Winter Park’s historic lakefront communities to the established homes in Maitland. Our local expertise means we understand the unique character of each area and can connect families with community resources specific to their neighborhood, helping your aging loved ones thrive at home.
