Since 1984, Preferred Care at Home has helped older adults throughout the MetroWest and Greater Boston region maintain their independence at home. Our Framingham, MA location combines 40 years of proven care expertise with local ownership committed to understanding Massachusetts families’ unique challenges.
What sets our agency apart is our personal dedication to senior dignity. Our owner, Brent Auslander, founded this home care provider after witnessing his grandmother receive inadequate care in a facility. We employ experienced and trained caregivers, including CNA and HHA professionals, offer bilingual English and Creole services, and accept Long Term Care Insurance to make quality personalized home care services accessible.
Personal care means hands-on assistance with daily activities, customized to your loved one’s needs in Framingham and across MetroWest. Our personal care services range from gentle reminders to comprehensive physical assistance, all delivered by compassionate, trained caregivers who respect your family member’s dignity.
We match caregivers based on personality and specialized expertise, not just availability. Our team provides support with grooming, dressing, bathing, and mobility, ensuring your mother receives patient care that brings peace and security at home.
Homemaker care helps your loved one maintain a clean, safe, comfortable home environment. From meal preparation to light housekeeping, these personalized home care services reduce the burden of daily chores that become challenging with aging.
Our caregivers prepare nutritious meals, handle grocery shopping, manage laundry, and provide transportation to appointments. This support allows seniors to stay in their own home without household maintenance overwhelming them.
Live-in care provides 24-hour supervision and companionship in your loved one’s Framingham home. This service brings peace of mind, knowing a trained caregiver is always present for emergencies, overnight assistance, and continuous support.
We carefully match live-in caregivers by personality to create compatible relationships. This consistent presence costs far less than facilities while providing the security and dignity of aging in your own home.
Specialized dementia and Alzheimer’s care is a signature service at our Framingham location, serving families throughout MetroWest and Greater Boston. Our caregivers receive specific training in memory care approaches, behavioral management, and cognitive engagement techniques for clients living with Alzheimer’s disease and related conditions.
We understand the unique challenges dementia brings to families. Our team provides safety monitoring, fall prevention, and patient companionship while your loved one remains in familiar surroundings that bring comfort and reduce confusion.
Companion care combats the loneliness many seniors face. Our caregivers provide meaningful conversation, accompany your mother to appointments and events, and offer the emotional support that improves quality of life.
For elderly parents who’ve lost a spouse or live alone, companionship creates connections that enhance health and happiness. This service works well combined with homemaker assistance or as respite care for family caregivers needing a break from demanding responsibilities.
Step 01
When you call our phone line or send a message, we schedule a consultation to understand your loved one’s needs, preferences, and situation. We discuss your concerns and explain how we develop tailored care plans for families.
Step 02
We conduct a thorough assessment, discussing daily activities, health challenges, and family goals. We learn about your loved one’s personality, routines, and any specialized needs like dementia care or bilingual support to create the right plan.
Step 03
Our team develops a customized care plan covered by your needs assessment. We explain our recommendations, discuss scheduling from 1 to 24 hours daily, and coordinate Long Term Care Insurance if applicable.
Step 04
Get matched with experienced caregivers (including CNA/HHA-certified professionals) based on personality, language preference, and expertise—so you get the right fit, not just availability. We prioritize caregiver compatibility and can arrange introductions upon request.
Step 05
Once care starts, families access our Transparency Room portal for real-time updates. We provide ongoing monitoring, adjustments to the plan as your loved one’s needs change, and 24/7 availability for urgent concerns or questions.
Families throughout MetroWest Boston face unique challenges when caring for aging parents. Massachusetts winters, long commutes to Boston, and the high cost of local facilities create specific obstacles. Here’s how our service provides solutions.
Challenge
What It Looks Like
How We Help
Winter Safety Concerns
What It Looks Like
New England ice and snow create fall risks. Your parent struggles with walkway maintenance and getting to appointments during harsh weather conditions.
How We Help
Our caregivers provide mobility assistance, safe physical transfer help, and reliable transportation to medical appointments regardless of weather, bringing peace to worried families.
Challenge
Distance Caregiving Stress
What It Looks Like
Your 30-minute commute means you can’t check on your mother during the workday. You worry constantly about her safety, meals, and whether she’s taken medications.
How We Help
Our Transparency Room portal gives you real-time caregiver updates, visit confirmations, and task completion tracking for convenience and control from your office or phone.
Challenge
Hospital Transition Challenges
What It Looks Like
After discharge from MetroWest Medical Center, your father faces complex recovery needs and follow-up appointments. Massachusetts has the highest hospital readmission rate nationally at 15.3%.
How We Help
Our transition care provides medication reminders, appointment coordination, therapy support, recovery monitoring, and healthcare provider communication to prevent costly readmissions.
Challenge
Affordability in Expensive Market
What It Looks Like
Assisted living facilities in Massachusetts cost $54,000 annually. Your family needs affordable alternatives that don’t sacrifice quality or put your loved one in good hands.
How We Help
We accept insurance including Long Term Care policies and offer flexible scheduling from 1 to 24 hours. Our team creates cost-effective solutions that provide security without breaking your budget.
Challenge
Finding Qualified Home Health Caregivers
What It Looks Like
You need more than a companion or friend. Your loved one requires assistance with personal hygiene, mobility, and safety that demands training and experience.
How We Help
Our team of trained caregivers (including CNA and HHA-certified professionals) completes our 7-step screening process with background checks, skills assessments, and personality evaluations to ensure your family member receives qualified, compassionate support.
Challenge
Chronic Illness Management
What It Looks Like
Your parent manages diabetes, heart disease, or other ongoing health conditions requiring daily attention, monitoring, and coordination with medical resources in the community.
How We Help
Our caregivers provide consistent supervision, help schedule and attend appointments, support therapy routines, and communicate with healthcare providers to ensure comprehensive illness management at home.
Celebrating life, dignity and independence.®
Since 1984, the founders of Preferred Care at Home have had the privilege of assisting clients in improving their quality of life while still recognizing and maintaining their dignity and independence. Preferred Care at Home has continued this tradition by only referring the most reliable, compassionate, experienced and affordable caregivers to client’s homes or care facilities.
We understand that long-term care can be costly, which is why we have focused on building a reputation of offering access to quality services at affordable prices.
Ask about the wide range of non-medical services available from 1 to 24 hours per day, and about qualified live-in caregivers who can provide 24-hour peace of mind for you or your loved one.
We Serve:
Personal care costs vary based on hours needed and service type. We accept Long Term Care Insurance, which significantly reduces out-of-pocket expenses for many families in Framingham and across MetroWest. Contact us for a free consultation where we’ll discuss your loved one’s needs and provide transparent pricing tailored to your situation. Most families find our personalized home care services cost substantially less than assisted living facilities, bringing quality care within reach.
Our agency stands apart through specialized Alzheimer’s and dementia care expertise, bilingual English and Creole caregiver availability, a team of trained caregivers including CNA and HHA professionals, Long Term Care Insurance acceptance, owner commitment to senior dignity, Transparency Room technology for family updates, and 40+ years of proven systems with local ownership. We’re dedicated to creating care plans that put your loved one in good hands.
The right choice depends on your loved one’s needs and your family’s schedule. Hourly care works well when your parent needs assistance with specific daily activities like meal preparation, bathing, or companionship. Live-in care makes sense when overnight supervision is needed, dementia requires continuous monitoring, or you need 24-hour peace of mind. Our team helps you evaluate safety concerns and budget to develop the best plan.
We typically begin care within days of your initial consultation. You won’t wait long, as we prioritize quick placement. For urgent situations like hospital discharge, we’ve started services within 24 to 48 hours. During our assessment, we discuss your timeline and work diligently to match qualified caregivers who meet your loved one’s needs and your family’s schedule for maximum convenience.
Several situations indicate it’s time to consider support from trained caregivers. You might notice your mother struggling with grooming, dressing, or bathing. Perhaps your father’s home looks cluttered or you find spoiled meals in the refrigerator. Falls, missed medications, or weight loss signal safety concerns. Many adult children realize they need help when their Boston commute means they can’t check on their parent daily, affecting their peace of mind and their loved one’s quality of life.
Yes. Our Transparency Room portal gives authorized family members 24/7 access to caregiver schedules, visit confirmations, and daily care notes. Caregivers can send voice messages directly through the system. You’ll receive real-time updates whether you’re at your Boston office or across the country, bringing peace and security. Beyond technology, our team provides ongoing monitoring and adjusts care plans as your loved one’s needs change.
Absolutely. Dementia and Alzheimer’s care is a signature service at our Framingham location, supporting families throughout MetroWest and Greater Boston. Our caregivers receive specialized training in memory care approaches and behavioral management techniques. We understand the challenges families face, including safety monitoring and fall prevention. We create consistent routines and familiar environments that reduce confusion and bring comfort to clients living with memory loss, ensuring your family member receives patient, compassionate support.
Yes, we accept Long Term Care Insurance policies, which makes quality home care services more affordable for many families across Framingham, MetroWest, and Greater Boston. Insurance can significantly reduce costs for personal care. Our team coordinates directly with insurance providers, handles billing, and helps you understand your coverage benefits. During your consultation, bring your policy information and we’ll explain exactly how it’s covered and applies to the services your loved one needs.
We operate under the philosophy “If you are not happy, neither are we!” If a caregiver match isn’t working, we immediately address your concerns and arrange a replacement. Our caregiver screening process ensures we have experienced, compassionate caregivers available. We’re committed to finding caregivers who connect with your loved one’s personality and meet your family’s expectations. Client satisfaction drives our service, and we work diligently until you’re comfortable with the care team.
Our team provides 24/7 availability for urgent concerns and emergency situations. Caregivers receive training in emergency response protocols. For clients with live-in care, overnight supervision means someone is always present. All families have access to our emergency contact line. We maintain communication with your loved one’s physicians and can coordinate with healthcare providers and community resources during medical situations for comprehensive support and security.
