In Glenwood, you may be watching a parent hold onto the home they love while everyday tasks get harder. Different days bring different needs, and with family spread across Hampton Roads and beyond, patching help together leaves gaps. Preferred Care at Home is locally owned, VA-contracted, and matches caregivers to your loved one through a 7-step screening process.
Deck Hankins opened our Virginia Beach location in May 2020 to answer the questions his own family never got when his father came home from the hospital. We’re licensed by the Commonwealth of Virginia, Virginia Department of Health (LIC #142229-8080 | HCO-201500), and Home Care Pulse named us Best of Home Care: Leader in Experience 2024. We serve Glenwood and the wider Hampton Roads community from 1520 Stonemoss Ct in Virginia Beach.
Caregivers move through a 7-step screening and are matched to your loved one by personality, not just availability, and the owner stays involved in every care plan. As a VA-contracted provider we staff veteran cases quickly, we help families file Long Term Care insurance claims (and eliminate the elimination period on most policies), and the Transparency Room portal gives family clear oversight from anywhere.
Quality in-home care begins with the right caregiver match. Our comprehensive approach includes rigorous background checks and a thorough vetting process to ensure every caregiver on our team meets our high standards for compassion, reliability, and skill.
We take time to understand your loved one’s personality, preferences, and unique needs before thoughtfully matching them with a caregiver who shares compatible interests and values. Our consistent team approach means you’ll work with dedicated care professionals who provide ongoing education, regular supervision, and care plan adjustments as needs change.
Memory changes hit hardest in the rooms a person knows best. Our Dementia and Alzheimer’s Care—the flagship service of our Virginia Beach team—matches caregivers experienced in memory care, trained to support changing behaviors and protect dignity. Routines are built around your loved one with familiar cues, gentle pacing, and a plan that adjusts as the day unfolds.
When bathing, dressing, or getting safely out of a chair becomes a daily worry, our Personal Care brings hands-on help that respects who your parent is. Caregivers help with bathing, grooming, dressing, toileting, transfers, and mobility, with attention to privacy at every step and a plan built around your loved one’s pace, not a generic checklist.
Living alone in Glenwood can wear on a parent when the kids are stationed elsewhere or driving in from across Hampton Roads. Our Companion Care brings consistent caregivers—not a rotating roster—matched by personality, handling conversation, supervision, light errands, and outings to familiar places.
When dust, laundry, and the next meal start to win, our Homemaker Care covers what the day demands: meal preparation tailored to your loved one’s diet, laundry and light housekeeping, and grocery trips on a weekly schedule, so the household keeps running and your parent keeps living in it.
The first two weeks after a hospital stay decide how recovery goes. Our Transition Care covers the handoff—discharge-day logistics, setting the home up for safe movement, following the routine the hospital sent home, medication reminders, and watching for early signs of setback—so the family stops scrambling and starts recovering.
For a Glenwood family keeping a parent at home through the final stretch, the work is presence as much as care. Our End-of-Life Care provides gentle help with daily comfort, sits with your loved one, and supports family members who need rest, coordinating alongside hospice teams so nothing falls between the cracks.
Step 01
You call (757) 355-5080 and a real person answers—no automated routing. Tell us what’s going on at home today, and we help you find the right starting point.
Step 02
We meet with you in the home, listen, and build a plan around your loved one’s day, walking through the rooms and routines that matter.
Step 03
We match a screened caregiver to your loved one’s personality, not just availability—that’s how we build trust and consistency from day one.
Step 04
Care begins on your schedule, usually within days, and adjusts as needs change, with family following each visit through the Transparency Room.
We start in Glenwood and serve families across Virginia Beach and the wider Hampton Roads community, adapting to the neighborhood where your loved one has built their life.
We Serve:
Deck Hankins founded Preferred Care at Home of Virginia Beach because he knows firsthand what it feels like to bring a loved one home with unanswered questions. In 2001, his family brought his father, a World War II veteran and prisoner of war survivor, home from the hospital with a terminal diagnosis. They didn’t know who to call or what to do next. His father passed away that same day, in the house he had been brought home to as a baby, and those unanswered questions never left Deck.
Nearly two decades later, that experience became a mission. Deck’s purpose is now clear: to answer the questions, to listen, and to join the story of elderly people and their families as they seek to remain in the comfort and security of home. Virginia Beach is a deeply veteran community, and Deck takes that responsibility personally. Preferred Care at Home of Virginia Beach is contracted directly with the VA and is proud to serve veterans and their families across Hampton Roads with experienced, compassionate caregivers who can be staffed quickly when families need help most.
Quin’s commitment to quality senior care grew from personal experience. After watching his own parents navigate aging with cancer, stroke, and heart disease, he saw firsthand how the right caregiver transforms difficult seasons into manageable ones. A close friend’s struggle to find reliable care for her MS deepened his resolve. Today, Quin’s mission is connecting compassionate caregivers with seniors who deserve dignity, independence, and genuine companionship. When he learned about Preferred Care at Home, something woke up inside him: he could make a difference.
Richard discovered his calling at 14, working in an assisted living facility where relationships with residents gave him purpose during uncertain teenage years. After five years in the funeral industry helping families plan ahead, he recognized a gap: widows and widowers returning home alone, facing physical limitations without support. He wanted to own a business that truly helps people, and Preferred Care at Home was the answer. For Richard, this work is about facilitating meaningful connections that enrich both caregiver and client.
Yes—Preferred Care at Home of Virginia Beach serves Glenwood and the broader Hampton Roads area, working with families across Virginia Beach, Chesapeake, Norfolk, Suffolk, and beyond. We’re based at 1520 Stonemoss Ct; call (757) 355-5080 to start a conversation.
Companion care, personal care, homemaker care, dementia and Alzheimer’s care, and hospital transition care, plus end-of-life support. Each service is built around the individual needs of your loved one and can combine as the situation changes.
It starts with a phone call and a conversation about what’s happening at home. We meet with the family, listen, build a plan around your loved one’s day, then match a screened caregiver by personality and start care—usually within days, not weeks.
Home care is non-medical daily support—companionship, bathing, dressing, meals, transportation, and homemaker help. Home health is short-term skilled care ordered by a physician and typically billed through Medicare. Most families need the daily support home care provides, often for years.
Cost depends on hours per week and the type of care. Rates vary by service mix, schedule, and whether Long Term Care insurance applies—and we help families file LTC claims and eliminate the elimination period on most policies. Call (757) 355-5080 for a specific quote.
Medicare typically covers short-term skilled home health a doctor orders, not daily non-medical in-home care. Daily companion, personal, and homemaker care is usually paid through Long Term Care insurance, VA benefits, or private pay. Virginia Medicaid has eligibility requirements we can walk you through.
