Coming home from the hospital after surgery should feel like relief, but for many Orlando families, it brings worry instead. At Preferred Care at Home of Northeast Orlando, we provide professional post-surgery care that keeps you safe and comfortable, and helps you recover well in your own home.
Robin Wilkie-Naylor has been serving Central Florida families since 2008, bringing together the personalized care of local ownership with the proven methods of a company founded in 1984. Licensed through the State of Florida Health Care Administration, we refer only caregivers who complete comprehensive screening and criminal background checks.
What makes us different is our mission-driven approach. We’re here to leave every person we care for in a better state than when we met them. That means matching you with caregivers based on personality and needs, providing 24/7 coverage when you need it, and giving families access to our Transparency Room portal so they can monitor care from anywhere.
We offer comprehensive in-home care services designed specifically to support your recovery process. Whether you need help for a few hours a day or around-the-clock support, our team creates a personalized care plan that addresses your unique situation.
After a surgical procedure, getting home is just the beginning of your healing process. Our Smooth-Transition Care program starts right at the hospital, where a specially trained coach meets you and guides the entire transition. We help you understand discharge instructions, coordinate follow-up appointments, and ensure your home is set up safely for recovery.
With our 15-piece Personal Health Record toolkit and online access for family members, everyone stays informed about medications, appointments, and symptoms to watch. We make regular check-ins to catch problems early and prevent hospital readmissions. In Florida, where hospital readmission rates run above 15%, having professional support during those critical first weeks makes a real difference.
Surgery often leaves you needing help with activities you normally handle yourself. Our caregivers provide hands-on assistance with bathing, dressing, mobility support, and personal hygiene while you’re healing. Whether you need help a few hours each day or more extensive support, we customize care to your recovery timeline.
We focus on maintaining your dignity while providing the physical support you need. Our certified nursing assistants and home health aides understand post-surgical care requirements.
For major surgical procedures or situations where you’re unsteady on your feet, 24-hour supervision provides crucial peace of mind. Our live-in caregivers stay in your home day and night, offering continuous support without the cost of extended hospital stays. This is especially valuable if you live alone in Orlando or your family members work demanding schedules.
Live-in care means someone’s always there to help you safely at 3 a.m., remind you about taking pain medications on schedule, and respond immediately if you need assistance. You’ll have the same caregiver for consistency, matched to your personality so you’re comfortable having them in your home.
Recovery isn’t just physical. The weeks after surgery can feel isolating, especially if mobility limitations keep you homebound. Our companion care provides social interaction, conversation, and emotional support that speeds healing. Studies show patients recovering at home with companionship are less sedentary and experience better outcomes.
Companions help with light activities, accompany you to medical appointments, encourage you to follow physical therapy exercises, and provide the kind of friendly presence that lifts spirits during a difficult time.
Step 01
When you call us at (407) 601-3960, Robin or a team member will listen carefully to your situation and schedule a complimentary, no-obligation home assessment. We’ll ask about your surgery, doctor’s instructions, and what concerns you most.
Step 02
We visit your home to understand your environment, mobility challenges, and specific care requirements. This helps us create a personalized care plan that addresses your medical needs, matches your personality preferences, and fits your budget.
Step 03
We match you with caregivers based on personality and experience, not just availability. All our caregivers are CNAs, HHAs, or trained companions who’ve passed comprehensive background checks and State of Florida screening.
Step 04
Your caregiver arrives on schedule, often within days of your hospital discharge. They follow your care plan, communicate with your doctor’s office as needed, and keep detailed notes accessible through our Transparency Room portal.
Step 05
Robin and our local team stay involved throughout your recovery. As your needs change, we adjust your care plan. We’re available seven days a week for questions, concerns, or schedule changes.
Orlando’s climate and healthcare landscape create specific challenges for people recovering from surgical procedures at home. Here’s how we help you navigate them safely.
Challenge
What It Looks Like
How We Help
Heat and Humidity Risks
What It Looks Like
Florida’s summer heat makes even short trips outside exhausting during recovery. Seniors can become dehydrated quickly, and outdoor mobility becomes dangerous when you’re already unsteady from surgery.
How We Help
Our caregivers handle outdoor errands like pharmacy runs and grocery shopping. We monitor hydration, help you stay cool indoors, and assist with safe movement during the hottest parts of the day.
Challenge
Hospital Readmission Rates
What It Looks Like
Florida hospitals have readmission rates above 15%, with heart failure readmissions reaching 23%. Missed medications, unrecognized infection signs, and lack of follow-up cause many preventable returns to the hospital.
How We Help
Our transition care program provides medication schedules and regular check-ins to catch problems early. We coordinate with your doctor’s office and help you make all follow-up appointments.
Challenge
Family Living Far Away
What It Looks Like
Many Orlando families are transplants, with adult children working demanding jobs locally or living out of state. Providing daily post-operative care while managing Orlando traffic or long-distance worry creates impossible stress.
How We Help
Our Transparency Room gives family members real-time access to care schedules, caregiver notes, and updates from anywhere. We become your local support system while keeping loved ones informed.
Challenge
Complex Medication Schedules
What It Looks Like
Post-surgery medication regimens often include pain management, antibiotics, blood thinners, and existing prescriptions. Managing multiple medications at specific times is confusing and mistakes can delay healing.
How We Help
Caregivers provide medication reminders at the right times, help you organize prescriptions, track what you’ve taken, and watch for side effects. We communicate concerns to your healthcare provider promptly.
Challenge
Fall Prevention After Surgery
What It Looks Like
Anesthesia effects, pain medications, surgical weakness, and Florida’s tile floors create serious fall risks. The bathroom is especially dangerous when you’re recovering and unsteady.
How We Help
We provide mobility assistance whenever you need to move, especially to the bathroom or shower. Caregivers help with safe transfers and ensure your home environment supports steady movement.
Challenge
Isolation and Depression
What It Looks Like
Recovery periods can stretch for weeks, leaving you homebound while friends and family return to their busy lives. Feeling isolated slows healing, and depression is common after surgery.
How We Help
Daily companionship and social interaction lift spirits and keep you engaged. Our caregivers provide conversation, encourage you to stay active within doctor’s guidelines, and offer emotional support.
We proudly serve families across Central Florida from our locally owned location. Robin Wilkie-Naylor’s team provides responsive care and understands the unique needs of seniors aging in place throughout this community.
We Serve:
Orlando
Winter Park
Maitland
Apopka
Casselberry
Edgewater / College Park
Belle Isle
Post-surgery care costs vary based on the level of support needed and hours of care. We offer transparent pricing during your free home assessment, and Robin works with families to create affordable care plans that fit your budget. We’re experienced with long-term care insurance policies from Genworth, Allianz, John Hancock, and other providers, and happy to help you maximize those benefits.
Robin has served Central Florida since 2008, earning recognition including Best of Home Care Employer of Choice 2024 and multiple Presidential Awards. You’ll work directly with our local team who knows you personally. We match caregivers by personality, provide Transparency Room technology for remote family monitoring, and operate with a clear mission to leave every client in a better state than when we met them.
Most post-surgery patients need home health aide or personal care services for help with bathing, dressing, medication reminders, and mobility support. During your assessment, we’ll review your discharge instructions and recommend the appropriate level of care.
Recovery timelines vary by surgical procedure and your overall health. Minor operations might need support for one to three weeks, while major surgery can require assistance for several months. Most Orlando families start with daily care for the first few weeks after hospital discharge, then transition to a few times weekly as independence returns.
If your doctor recommends someone stay with you for 24 hours after surgery, you’re unsteady on your feet, managing multiple new medications, or you live alone without nearby family, professional care is essential for safe recovery. Warning signs include difficulty getting to the bathroom safely, confusion about medication schedules, or feeling anxious about being alone during the healing process.
Medicare Part A and Part B cover skilled home health services if you’re homebound and your doctor certifies you need intermittent skilled nursing care, physical therapy, or speech therapy. This typically covers up to 28 hours per week with no copay for approved visits. However, Medicare doesn’t cover custodial care like companionship or meal preparation unless you’re also receiving skilled services.
The first 24 hours are the most critical window of your healing process. You’ll likely feel exhausted and groggy from anesthesia. Our caregivers help you settle in comfortably, monitor for concerning symptoms, ensure you take pain medications on schedule, assist with safe bathroom trips, and know when to call your doctor.
We can typically begin care within 24 to 48 hours, and we’ve arranged same-day service for urgent situations. The key is calling us as soon as surgery is scheduled or as soon as discharge planning begins. Robin and our team are available seven days a week including weekends and holidays.
