When someone you love is facing their final chapter, the desire to keep them at home, surrounded by familiar comfort and cherished memories, runs deep. For families throughout the Orlando area, that wish feels both profoundly right and overwhelming. Preferred Care at Home of Northeast Orlando has been helping families honor their loved ones’ end-of-life wishes since 2008.
Since 2008, Preferred Care at Home of Northeast Orlando has served families throughout Orlando, Winter Park, and Maitland with compassionate end-of-life care. As part of a company founded in 1984 by a registered nurse, we bring over 40 years of expertise to this most sensitive time in your family’s journey.
Owner Robin Wilkie-Naylor and our trained employees understand the importance of dignity and comfort during life’s final chapter. Our locally owned approach means you’ll know your care team personally, and Robin’s 15 years of Central Florida connections provide access to trusted resources. We coordinate seamlessly with your hospice team while providing daily support.
End-of-life care focuses on comfort, dignity, and quality of life during someone’s final weeks or months. For families in the Orlando area, this means professional support that allows your loved one to remain in the home they cherish rather than losing the security of familiar surroundings. Our professional caregivers provide gentle personal care, companionship, and emotional support.
We understand that during this time, family members need both practical help and emotional reassurance. Our caregivers assist with daily tasks like bathing, dressing, and light housekeeping, allowing you to focus on meaningful connection rather than medical logistics. Peace of mind comes from knowing your loved one receives quality care, always comfortable, and treated with respect.
Caring for someone at the end of life creates enormous stress and anxiety for family members. Our respite care services give you permission to rest, knowing your loved one is in capable hands while you take the break you need. Whether you need a few hours to run errands or overnight relief, our caregivers step in with the same gentle, personalized care your loved one has come to trust.
This support is about sustaining you through a difficult journey so you can be fully present during the time that remains. We provide emotional support for the entire family, helping you navigate grief while managing the physical demands of caregiving. Our commitment to your wellbeing extends beyond just the person receiving care.
End-of-life care works best when everyone is aligned. We coordinate closely with hospice teams, including VITAS Healthcare, AdventHealth Hospice, and Cornerstone Hospice. While hospice focuses on medical care and symptom management for patients with terminal illness, our caregivers handle the daily personal care, companion care, and household support that Medicare hospice doesn’t fully cover.
This partnership means comprehensive care without gaps or confusion. Our caregivers communicate regularly with hospice nurses, follow the care plan, and alert the medical team to changes. Families benefit from one coordinated team all working toward the same goal: comfort, dignity, and quality time together at home.
For families who want around-the-clock presence, our live-in care provides peace of mind that someone is always there. During end-of-life, needs can change quickly. A caregiver who stays in the home overnight offers immediate response to discomfort, provides emotional support during quiet hours, and ensures safety throughout the night.
Live-in caregivers become part of the family during this time, providing continuity that brings comfort to both the person receiving care and their loved ones. This option is often more affordable than round-the-clock hourly care, and it means your family member never wakes alone or waits for help during difficult moments.
Homemaker care services maintain a clean, comfortable environment during hospice. We handle light housekeeping tasks, laundry, and meal preparation so your loved one’s home remains peaceful. Fresh meals prepared to their preferences bring small moments of joy and comfort each day.
We coordinate with hospice teams to ensure dietary needs align with care plans. If swallowing becomes difficult or appetite changes, we adapt. Our focus remains on comfort, dignity, and respect for wishes. These daily tasks help clients remain in their own homes with the support they need.
Step 01
When you reach out to us, Robin or a team member will listen to your situation with empathy. We understand this is an emotional time, and there’s no pressure,just genuine support. We’ll discuss your loved one’s care needs, your family’s concerns, and how we can help honor end-of-life wishes at home.
Step 02
We visit your home to meet your loved one and understand their unique needs, preferences, and personality. This complimentary assessment allows us to create a personalized care plan that respects their dignity and provides exactly the level of support needed, whether that’s a few hours daily or full-time care.
Step 03
We carefully match professional caregivers based on personality and experience, not just availability. For end-of-life care, this matching is especially important, the caregiver who supports your family should be someone who brings both expertise and genuine compassion to every interaction.
Step 04
Home care services typically begin within days of your initial contact. Our caregivers arrive ready to provide gentle, respectful support while coordinating with your hospice team. Families can monitor care through our Transparency Room portal, with real-time updates.
Step 05
As care needs change, we adjust the care plan immediately. Our local team is available 24/7, and Robin’s personal involvement ensures families always have someone they can reach. We stay by your side through the entire journey, providing support and informed guidance for the whole family.
End-of-life in-home care Orlando brings unique challenges. Here’s how we help families navigate them:
Challenge
What It Looks Like
How We Help
Confusion About Hospice vs. Palliative Care
What It Looks Like
Families don’t understand the difference between hospice (end-of-life medical care), palliative care (symptom management at any stage), and supportive home care services.
How We Help
We provide clear guidance: hospice manages symptoms and medical treatment for terminal illness, while we provide daily personal care, meal preparation, and emotional support that work alongside hospice.
Challenge
Living Far from Elderly Parents
What It Looks Like
Adult children relocated but aging loved ones stayed in Orlando. Managing end-of-life care from another state creates anxiety and guilt about not being present.
How We Help
Our Transparency Room technology provides real-time updates and caregiver notes from anywhere. You stay connected and informed even when you can’t be physically present during their remaining days.
Challenge
Caregiver Burnout and Exhaustion
What It Looks Like
Family members providing constant care become depleted, losing their own health and wellbeing while trying to assist their loved one through end of life.
How We Help
Our respite care gives families permission to rest. Professional caregivers step in for hours or days, sustaining family caregivers so they can be present emotionally when it matters most.
Challenge
Concern About Strangers During Private Time
Families worry about having unfamiliar people in their home during such an intimate, vulnerable time when their loved one is at their most fragile.
How We Help
We match compassionate caregivers carefully by personality and provide consistent assignment. Your loved one gets to know their caregiver, and trust builds naturally through our commitment to continuity.
Challenge
Managing Dementia with Terminal Illness
When a person has both dementia and terminal illness, families face the dual challenge of memory care alongside end-of-life support in Orlando, FL.
How We Help
Our caregivers are trained in both dementia care and end-of-life support, providing specialized expertise to keep clients safe, comfortable, and calm during their final stage of life.
Challenge
Affordability of Quality Care
Families want around-the-clock support but worry about the cost difference between hiring professional caregivers for every hour versus what they can actually afford.
How We Help
Our affordable live-in care provides 24-hour presence at far less cost than hourly care. We also assist with long-term care insurance to h
We proudly serve families across Central Florida from our locally owned location. Robin Wilkie-Naylor’s team provides responsive care and understands the unique needs of seniors aging in place throughout this community.
We Serve:
Orlando
Winter Park
Maitland
Apopka
Casselberry
Edgewater / College Park
Belle Isle
End-of-life care costs vary based on hours needed and level of support. Hourly companion care starts at competitive Orlando rates, while our cost-effective live-in care provides 24-hour presence for significantly less than round-the-clock hourly services. We offer free consultations to assess care needs and provide transparent pricing. Many families use long-term care insurance, and we work with Genworth, Allianz, John Hancock, and others to help maximize coverage for quality care.
We combine local ownership since 2008 with the expertise of a company founded in 1984. Robin’s personal involvement and 15 years of Central Florida connections mean you receive personalized care backed by proven systems. Our key advantages include:
• Mission-driven approach (leaving every client in a better state)
• Caregiver personality matching for sensitive end-of-life support
• Transparency technology for remote family monitoring
• Proven excellence (Best of Home Care Employer of Choice 2024)
• Affordable pricing without compromising quality
Hospice is medical care provided by licensed nurses and doctors who manage pain, symptoms, and medications for patients with terminal illness (typically 6 months or less life expectancy). Hospice is usually covered by Medicare. End-of-life home care (what we provide) is non-medical support—personal care like bathing, meal preparation, light housekeeping, errands, and companionship. We work alongside your hospice team. Think of it this way: hospice handles medical treatment, we handle daily tasks and emotional support so seniors can remain comfortable at home.
We understand urgency during this time. Home care services typically begin within 48-72 hours of your initial contact when families need support immediately. Our process is streamlined: consultation, personalized care plan development, caregiver matching, and care begins. Because we have an established network of screened caregivers throughout the Orlando area, we respond quickly. We’re available 7 days a week including weekends and holidays to assist families.
Signs include: frequent hospitalizations, doctor indicating prognosis of months, treatments being discontinued, significant decline in appetite or increased sleeping, difficulty managing daily tasks, family caregiver exhaustion. If your loved one has been referred to hospice, that’s a clear indicator they could benefit from additional support. Even if you’re uncertain, reach out—we provide guidance during a complimentary consultation with no obligation to help you make an informed decision.
Medicare covers hospice medical care (nursing visits, medications for comfort, medical equipment) but doesn’t cover 24-hour custodial care or daily personal care. That’s where our services fill the difference. We provide the non-medical support—bathing, dressing, companionship, light housekeeping, meal preparation—that Medicare hospice doesn’t cover. Many families use long-term care insurance, and we’re experienced in coordinating with policies to provide affordable, quality care.
Absolutely. End-of-life care needs don’t follow a schedule. We provide care 24 hours a day, 7 days a week, including overnight support, weekends, and holidays. Our live-in caregivers stay in the home around the clock, providing immediate response during nighttime hours when needs often arise. Even with hourly care, we schedule evening, overnight, and weekend shifts to ensure your loved one is never alone and family members get the rest they desperately need.
Consistency matters enormously during end-of-life care. We match caregivers based on personality and experience, not just availability, and our commitment is to maintain that same caregiver as much as possible. Your loved one builds trust and familiarity, which brings security during vulnerable moments. While backup caregivers are available for days off, we prioritize continuity so your family doesn’t face constant changes during an already difficult time.
Our professional caregivers communicate regularly with your hospice team to ensure seamless care. When hospice nurses visit, our caregiver can be present to share observations about comfort levels, appetite, sleep patterns, or concerns. We follow the care plan, alert the medical team to changes in symptoms, and ensure medications are taken as prescribed. This partnership means nothing falls through the cracks—you have one unified team focused on your loved one’s dignity and comfort at home.
End-of-life care isn’t just about the person receiving services—it’s about supporting the entire family through grief, stress, and exhaustion. Our compassionate caregivers provide emotional support through their presence, giving families permission to step away without guilt. Robin’s 15 years of connections mean we can guide you to grief counselors, support groups, and community resources throughout Orlando. We’re proud to walk alongside families during this sacred time, offering both practical help and genuine compassion when it’s needed most.
