You see it when you stop by the lakefront house on Sunday afternoons. Your mom has lived in that same Casselberry, FL neighborhood since the 80s, but the kitchen counter is stacked with unopened mail, the pillbox is half full on a Friday, and she’s spending more days alone than you realized. Figuring out what kind of help fits — and whether it’s home care, home health, or something else — while you juggle work and your own family makes every week feel heavier. Preferred Care at Home has served Seminole County families since 2008 with non-medical senior care built around your loved one’s routines, helping seniors stay in their own homes with dignity and independence.
Florida recently reduced staffing minimums in care facilities to essentially nothing. That single change tells you everything about the gap between what families expect and what residents actually receive.
The consequences show up quietly. A meal tray sits five feet from someone who can’t get up. Blinds stay closed all day. Call buttons go unanswered for an hour. Your loved one tells their story to a different aide every shift and eventually stops telling it at all.
You’re at work. You may be out of state. You can’t be there every day to check, and the facility’s own records won’t show you what’s really happening on the floor. The difference between a resident who receives attention and one who doesn’t often comes down to one thing: whether someone is physically present and paying attention on their behalf.
We offer a range of home care services built around individual needs, from a few hours of companionship each week to round-the-clock support. Each plan respects your loved one’s preferences and the daily rhythm of their longtime home.
Companion care covers regular visits for conversation, meals, reminders, light help around the house, and incidental transportation. It fits older adults around Lake Howell or Howell Branch Road who live alone, or whose adult children work in Orlando and can’t make a midday check-in. Learn more about companion care.
Visits include personal interaction and reminiscing, planned outings to Concord Park or the Casselberry Greenway, daily living support, meal monitoring, and rides to doctor appointments at AdventHealth Altamonte Springs, the pharmacy, religious services, and errands across the Casselberry FL area. Caregivers engage with your loved one around the things they actually enjoy, whether that’s gardening on the porch, reading the newspaper, or simply sitting with a friend over coffee. Companionship like this protects well being in ways that medication never will.
Personal care brings hands-on assistance with bathing, dressing, hygiene, and mobility into the home, delivered by an HHA or CNA. It fits seniors in Casselberry FL whose family has noticed unsafe shower transfers, skipped grooming, or new fall risk in the master bath. Learn more about personal care services.
Caregivers help your loved one with bathing and showering, dressing, toileting, transfers in and out of bed or chairs, and walking safely through the home. Personalized care plans cover the specific routines that matter to your parent — morning showers, the way Dad likes his coffee before he gets dressed, the stretches Mom does before walking to the kitchen. Done right, personal care preserves dignity instead of stripping it.
Homemaker care handles everyday household tasks so the house keeps feeling like home, and respite care services give a family caregiver a needed break. Both fit seniors in longtime Casselberry homes where housekeeping, laundry, and grocery shopping have quietly become too much, or where a spouse has been the primary caregiver for too long. Learn more about homemaker care.
Caregivers handle grocery shopping, meal preparation and cleanup, light housekeeping and cleaning, laundry and linens, pet care assistance, and errands across Seminole County. Respite coverage can be a few hours while you run errands in Altamonte Springs, an overnight so you can sleep, or a long weekend while you travel. Respite care brings real relief to family members who have been carrying the load for months or years.
Live-in care provides round-the-clock supervision and compassionate care at home. It fits older adults with fall risk, dementia progression, or a parent who is afraid to be alone at night, common in established neighborhoods around Lake Kathryn or Deer Run. Learn more about live-in care.
Matching centers on caregiver continuity, so the same small team returns shift after shift instead of a rotating roster of strangers. Care includes overnight presence, fall prevention, medication reminders, and dementia support delivered in the familiar environment of home. Personal care assistance with bathing, dressing, and mobility happens through the day so daily activities stay safe and steady.
Dementia care is non-medical support for memory loss in a familiar home setting. It fits Casselberry families watching a parent struggle with daily routines, recognition of faces, or basic safety around the house. Caregivers trained in dementia support keep routines steady, ease agitation through behavioral techniques, and bring family education into the plan as the condition progresses. Learn more about dementia care.
Care is built around structured routines, behavioral support, safety monitoring, and gentle cognitive engagement. Every caregiver completes dementia training before being matched with a memory-care client. Everyday tasks like dressing, eating, and moving through the home become easier when a patient caregiver guides the process without rushing.
Alzheimer’s care builds on dementia training with extended hours, deeper behavioral support, and close coordination with the family as the diagnosis advances. It fits Casselberry FL families whose loved one is past the early stage and now needs help with most daily activities, often combined with live-in hours. Learn more about Alzheimer’s care.
Caregivers focus on continuity, calm cueing, and a safe home environment that reduces confusion. We work with the family to determine what’s working, what’s changing, and how the schedule should flex week to week. Helping a parent with Alzheimer’s stay home longer is one of the biggest gifts a family can give, and it’s where the right caregiver makes a big difference.
Robin Wilkie-Naylor opened the Northeast Orlando office in 2008 and still runs it today. She’s a Stetson graduate with more than 15 years of personnel management experience, and the office carries Florida AHCA license number 230942, bonded and insured. Every caregiver completes our 7-step screening including criminal background checks, and each one is an HHA, a CNA, or a trained companion. The office was named Best of Home Care Employer of Choice in 2024, with Presidential Award recognition between 2011 and 2016.
We operate on one mission: leave every person we care for in a better state than we found them. That means we’re a boutique home care agency, small enough to know each Casselberry family personally, large enough to cover 24/7. Caregivers are matched by personality, not by who happens to be available, because the right match is what turns a service into a real relationship. Families tell us this is the part that surprises them most — that the caregiver who shows up on Tuesday morning genuinely fits their parent.
Robin helps families apply long term care insurance benefits from Genworth, Allianz, John Hancock, and other carriers to a plan built from our senior home care services. For families weighing the cost of in home care against assisted living, that conversation often changes the math. Your loved one stays in good hands, and you get the peace of mind that comes from knowing care needs are met by people who honor this community and the lives lived in it.
We coordinate with the major hospitals your family already uses — AdventHealth Altamonte Springs, AdventHealth Orlando, and Central Florida Regional in Sanford — and with home health and hospice teams when clinical care is part of the picture. The team you reach when you call (407) 601-3960 is the team that runs your case, not a national call center somewhere else.
In-home care in Casselberry FL starts with a conversation about your loved one, not a sales pitch. Call us, and we’ll listen first.
Step 01
You call us or fill out a form. We answer and schedule a visit at a time that works for your family. Calling (407) 601-3960 connects you directly to the local office, where Robin or an office staff member picks up.
Step 02
We come to the home, listen to what’s actually going on, and do a complimentary walk-through of routines, the home environment, and care needs. No cost, no obligation.
Step 03
We build a plan around your loved one’s routine, preferences, and the specific support the household needs. Plans can start at a few hours a week or scale to live-in care.
Step 04
We match by personality and experience, not by whoever is available that shift. The first match is the start of a working relationship, not a placeholder.
Step 05
Care begins, you get Transparency Room access for real-time visit notes, and we adjust the plan as your loved one’s needs shift through the year.
Caring for an older parent at home in Casselberry surfaces challenges that catch families off guard, especially the first time around. Seniors here face a specific mix of geography, longtime homes, and Florida care rules.
Problem
Description
How We Help
Heat, humidity, and lakeside summers
Description
From June through September, highs above 90°F keep elderly residents indoors, meals get skipped, and depression deepens when a spouse has passed and family can’t visit daily.
How We Help
Companion care covers meals, medication reminders, and air-conditioned transportation; live-in care provides overnight supervision when heat and storms disrupt sleep.
Problem
Longtime homes, newer challenges
Description
Many Casselberry FL homes around Lake Howell, Lake Kathryn, and Deer Run were built in the 70s and 80s for active families, not for parents now navigating tubs, stairs, or large yards.
How We Help
Homemaker care takes over housekeeping, laundry, and errands; personal care adds hands-on safety in the bathroom; live-in care brings overnight fall prevention.
Problem
Florida care categories confuse families
Description
Florida separates companion and homemaker services from personal care and from home health, and a registered companion provider cannot legally deliver hands-on bathing or dressing.
How We Help
We explain what each category covers on day one, and we match the right level of caregiver to your loved one’s actual needs from the first visit.
Problem
Home care, home health, hospice — all different
Description
Families assume any in home care agency can do everything, then discover too late their provider can’t handle dementia behavior, clinical recovery, or hospice coordination.
How We Help
We’re a non-medical home care agency; dementia care is built into caregiver training, and we coordinate alongside home health and hospice rather than pretending to replace them.
Problem
Waiting too long creates avoidable setbacks
Description
Without transition support after a hospital stay at AdventHealth or Central Florida Regional, readmission risk climbs; without structured dementia routines, confusion accelerates within weeks.
How We Help
Transition support starts at the hospital with a 15-piece health record toolkit; dementia care brings trained caregivers and consistent routines before the next crisis.
Problem
The wrong agency match
Description
Families sign up with the cheapest home care agency they can find, then watch a different caregiver show up every week — hard on anyone, brutal for a parent with dementia or diabetes.
How We Help
Companion, dementia, and live-in plans here are built on personality matching and caregiver continuity, not lowest hourly cost or whoever’s available.
From our office on Graham Avenue in Orlando, we serve families across Casselberry and the surrounding Seminole County and Central Florida communities.
We Serve:
Casselberry
Fern Park
Altamonte Springs
Winter Springs
Longwood
Maitland
Winter Park
Oviedo
Lake Mary
Sanford
Orlando
Apopka
Preferred Care at Home of Northeast Orlando is a locally owned, non-medical senior home care agency founded in 2008 and headquartered at 302 S Graham Ave C, Orlando, FL 32803. The office serves Casselberry, Maitland, Winter Park, Orlando, Apopka, and surrounding Seminole County communities. Licensed by Florida AHCA (LIC HMC #230942), bonded and insured. Owner Robin Wilkie-Naylor brings more than 15 years of personnel management experience. Named Best of Home Care Employer of Choice 2024.
Yes. Casselberry is part of our service area, and you can reach the local office at (407) 601-3960.
Our Graham Avenue office has provided home care in Casselberry since 2008, and the same team covers Fern Park, Altamonte Springs, Winter Park, and surrounding Seminole County communities. When you call, you reach the local office, not a national call center routing your request somewhere else. Robin Wilkie-Naylor has owned and operated the location since 2008.
We offer companion care, personal care, homemaker care, respite care, live-in care, and dementia and Alzheimer’s care.
Most Casselberry families start with companion care for daytime supervision, meals, and transportation, then add personal care or live-in hours as needs grow. Households facing memory loss move to dementia and Alzheimer’s care, which combines trained caregivers with structured routines and family education. Helping seniors stay safely at home is what each of these home care services is built around.
Most families move from first call to care starting within a few days, sometimes faster when a hospital discharge is on the schedule.
The home assessment is complimentary and carries no obligation. Once the plan is agreed on, we match a caregiver and begin. There’s no minimum weekly commitment and no long term contract, so a plan can start at a few hours a week and scale up as your loved one’s needs change. Families discharging from AdventHealth Altamonte Springs or Central Florida Regional often need care to start the same day they come home, and we can usually accommodate that.
In home care is non-medical daily support; home health involves licensed clinical services under a separate state authority.
Non-medical in home care services in Casselberry cover meals, medication reminders, light housekeeping, laundry, mobility help, bathing and dressing, and companionship — everything that keeps daily life moving safely. Home health covers skilled nursing, wound care, and therapy under physician orders for a limited time. Many Casselberry families use both together, working side by side on one supportive plan, especially after a hospital stay.
Medicare generally does not cover non-medical home care; it covers medically necessary home health in limited situations.
Most non-medical care in Casselberry FL is paid privately, through long term care insurance, or through VA benefits like Aid and Attendance. Preferred Care at Home works regularly with Genworth, Allianz, John Hancock, and other policies, and we help families apply benefits to the plan. The home assessment includes a clear walk-through of what your hourly cost will look like and which payment paths apply.
For most families, yes. Seniors with dementia generally do better in a familiar home environment than in a new facility, and dementia-trained caregivers make that possible.
People living with Alzheimer’s and related conditions hold routines and recognition longer when their environment stays the same. Preferred Care at Home trains every caregiver in dementia support, builds structured daily routines, and combines in live-in hours when wandering, sundowning, or overnight confusion become part of the picture. Families weighing memory care facilities against home care often find home care delivers more one-on-one attention for the same or lower cost, especially in the early and middle stages.
