Your loved one deserves to continue living at home with dignity and independence. In Virginia Beach, Chesapeake and all of Hampton Roads, Preferred Care at Home connects families with trained caregivers committed to providing compassionate care in the home.
Census Reporter ACS 2024 data shows Virginia Beach has 52,520 veterans and a 15.7% veteran-status rate, making VA-benefit-aware home care services a genuine priority across Hampton Roads. Preferred Care at Home is VA-contracted, has served older adults and their families since 1984, and builds every personalized care plan around your loved one’s specific needs and life.
Our agency refers only experienced caregivers matched by personality and background to each client. We also assist families with Long Term Care insurance claims, from eliminating the elimination period on most plans to filing on your behalf, removing a significant burden from an already difficult time.
Helping older adults live safely at home with cognitive decline takes caregivers who are patient, consistent, and experienced. Our dementia and Alzheimer’s care team in Virginia Beach, Chesapeake and all of Hampton Roads develops structured routines that treat each stage of memory loss with dignity and respect.
Daily tasks like bathing, dressing, and mobility support grow difficult with age or injury. Our personal care services assist elderly clients and their families across the Virginia Beach, Chesapeake and all of Hampton Roads area with activities of daily living so they can continue living comfortably in their own home.
The well being of seniors depends on more than physical health. Our companion care services provide consistent social engagement for older adults in Virginia Beach, Chesapeake and all of Hampton Roads, helping clients and their friends and family manage loneliness and isolation with genuine human connection.
When household tasks pile up, safety and independence suffer. Our homemaker care services cover light housekeeping, meal prep, grocery assistance, laundry, and errands so clients across the Virginia Beach, Chesapeake and all of Hampton Roads community can remain in a clean, safe, and comfortable own home.
A chronic condition or recent hospital stay often sends older adults home before they can manage on their own. Our transition care services support Virginia Beach, Chesapeake and all of Hampton Roads patients through that critical window, helping them attend appointments and develop recovery routines at home.
Step 01
Call or reach out online. We respond the same day to discuss your concerns.
Step 02
You share your loved one’s needs, safety risks, and schedule with our team.
Step 03
We develop a personalized care plan matched to your loved one’s unique needs.
Step 04
Your loved one is matched with a trained caregiver by personality and experience through our 7-step screening process.
Step 05
Care starts, often within days. We adjust the plan as needs change.
Virginia Beach, Chesapeake and all of Hampton Roads families face rising care costs, high living-alone rates among older adults, and coastal storm disruptions that test the safety and continuity of in-home care services.
Challenge
What It Looks Like
How We Help
Rising hourly care costs
What It Looks Like
CareScout reports the national hourly rate for a non-medical caregiver reached $35 in 2025, compressing monthly budgets.
How We Help
We develop efficient care plans that match caregiver hours to actual safety needs, not overscheduled guesswork.
Challenge
High living-alone risk
What It Looks Like
About 42% of Virginia Beach householders aged 75-84 live alone (2024 VB Housing Study), reducing informal supervision.
How We Help
Proactive care plans address supervision gaps before a fall or health event forces a more costly placement decision.
Challenge
Older housing creates hazards
What It Looks Like
Most Virginia Beach metro homes were built before 1979 (Census AHS), with layouts that challenge transfers and mobility.
How We Help
Our caregivers develop home-specific routines that serve your actual layout, stairways, and bathroom conditions.
Challenge
Medicare coverage gap
What It Looks Like
Families expect Medicare to cover non-medical home care services, then discover the gap only at hospital discharge.
How We Help
We help families understand what is covered, what is not, and what benefit options realistically apply.
Challenge
Limited agency transparency
What It Looks Like
Most Virginia Beach competitors provide no verified caregiver screening details and no real-time visit oversight.
How We Help
Our 7-step screening and Transparency Room portal give families verified, real-time access to every care visit.
Challenge
Coastal storm disruptions
What It Looks Like
FEMA declared a Virginia Major Disaster for Tropical Storm Helene (September 25 to October 3, 2024).
How We Help
We build continuity plans with backup staffing protocols so care does not stop when caregiver travel is disrupted.
Preferred Care at Home of Virginia Beach has continued this tradition by only referring the most reliable, compassionate, experienced, and affordable caregivers to clients’ homes or care facilities.
We Serve:
Deck Hankins founded Preferred Care at Home of Virginia Beach because he knows firsthand what it feels like to bring a loved one home with unanswered questions. In 2001, his family brought his father, a World War II veteran and prisoner of war survivor, home from the hospital with a terminal diagnosis. They didn’t know who to call or what to do next. His father passed away that same day, in the house he had been brought home to as a baby, and those unanswered questions never left Deck.
Nearly two decades later, that experience became a mission. Deck’s purpose is now clear: to answer the questions, to listen, and to join the story of elderly people and their families as they seek to remain in the comfort and security of home. Virginia Beach is a deeply veteran community, and Deck takes that responsibility personally. Preferred Care at Home of Virginia Beach is contracted directly with the VA and is proud to serve veterans and their families across Hampton Roads with experienced, compassionate caregivers who can be staffed quickly when families need help most.
Quin’s commitment to quality senior care grew from personal experience. After watching his own parents navigate aging with cancer, stroke, and heart disease, he saw firsthand how the right caregiver transforms difficult seasons into manageable ones. A close friend’s struggle to find reliable care for her MS deepened his resolve. Today, Quin’s mission is connecting compassionate caregivers with seniors who deserve dignity, independence, and genuine companionship. When he learned about Preferred Care at Home, something woke up inside him: he could make a difference.
Richard discovered his calling at 14, working in an assisted living facility where relationships with residents gave him purpose during uncertain teenage years. After five years in the funeral industry helping families plan ahead, he recognized a gap: widows and widowers returning home alone, facing physical limitations without support. He wanted to own a business that truly helps people, and Preferred Care at Home was the answer. For Richard, this work is about facilitating meaningful connections that enrich both caregiver and client.
Hear directly from families and caregivers about the impact of compassionate, personalized care.
Caring.com reports Virginia’s median in-home care rate at $4,767 per month for 40 hours per week of non-medical caregiver support. Your actual cost depends on how many hours per visit and how frequently a caregiver comes to your home. We help you develop a care plan that fits both the need and budget, starting with as few hours as your situation requires.
Three things separate this company: VA contracting for veteran care in Hampton Roads, experienced-only caregiver referrals, and hands-on Long Term Care insurance assistance including claim filing. Caregivers are matched by personality and background to protect continuity of care. The Transparency Room portal gives family members real-time access to visit notes and schedules, so you always know what is happening with your loved one.
Most Virginia Beach, Chesapeake and Hampton Roads families begin care within days of their initial consultation, depending on care complexity and caregiver matching. After your consultation, we develop a personalized care plan, identify your caregiver match, and typically begin care within a few days. VA-contracted cases and dementia care matches may need a short additional window to find the right fit. Call (757) 355-5080 to discuss your expected timeline and any specific concerns about the process.
In-home care provides non-medical daily support like companionship and personal care. Home health services are doctor-ordered clinical care, including licensed therapy visits and clinical nursing services. Caring.com reports Virginia’s median in-home care at $4,767 per month versus $4,954 per month for home health services. Many patients and their families benefit from both, working together under a holistic approach to their overall health and care plan.
Medicare does not typically cover ongoing non-medical in-home care. It may cover limited skilled home health services when a doctor orders them and criteria are met. Medicare covers some short-term skilled home health care when medical criteria are met, but it does not cover non-medical services like companion care or homemaker support. Families in the Virginia Beach, Chesapeake and Hampton Roads area typically fund non-medical care through private pay, Long Term Care insurance, or VA pension benefits. We assist every family in understanding what is covered before the first visit.
VA Aid and Attendance adds monthly payments to a veteran’s pension for those who need help with daily activities. Virginia Beach has 52,520 veterans per ACS 2024 data. We are VA-contracted, assist with benefit documentation, and help families make sure the benefit they deserve is used to provide care.
Ask whether the agency maintains backup caregivers during declared emergencies. FEMA declared a Virginia Major Disaster for Tropical Storm Helene from September 25 to October 3, 2024. Ask any home care agency: Do you have a backup caregiver protocol during storms? What is your travel policy during a disaster declaration? FEMA records show recurring Virginia disaster events, including Tropical Storm Helene in 2024 and a winter storm declaration in February 2025. Preferred Care at Home builds continuity plans so your loved one receives care even when conditions make normal scheduling difficult.
A care plan for someone living alone should address scheduled supervision, fall prevention, meal routines, medication reminders, and a clear protocol for managing chronic condition changes. The 2024 Virginia Beach Housing Study Update reports that about 42% of householders aged 75-84 live alone, and nearly two-thirds of those aged 85 and older also live alone. A care plan for these clients should cover safety routines specific to their home, regular caregiver visits to assist with daily tasks, and a clear process for managing chronic condition flare-ups and emergencies so the care team can respond quickly.
We match dementia clients with trained caregivers by personality, documented memory care experience, and compatibility with the client’s routines, helping them manage each day with dignity and respect. Preferred Care at Home matches dementia and Alzheimer’s clients with trained caregivers based on personality, life experience, and verified work with cognitive decline. Caregiver continuity is central to this service: seeing the same face each visit helps elderly clients build trust and reduces anxiety during daily care routines. We treat every client as an individual with their own history, preferences, and needs.
In-home care and health services work well together. Our team helps schedule and attend doctor appointments, supports recovery routines at home, and reinforces what the care team has prescribed. For clients managing a chronic condition or recovering from injury, we coordinate schedules with physical therapy, occupational therapy, or speech therapy visits to provide consistent, continuous support between sessions.
