{"id":2823,"date":"2026-08-10T20:25:10","date_gmt":"2026-08-10T20:25:10","guid":{"rendered":"https:\/\/preferhome.com\/locations\/knoxville\/?page_id=2823"},"modified":"2026-08-10T20:25:10","modified_gmt":"2026-08-10T20:25:10","slug":"guide-program","status":"publish","type":"page","link":"https:\/\/preferhome.com\/locations\/knoxville\/guide-program\/","title":{"rendered":"Medicare&#8217;s GUIDE Program: Nurse-Led Dementia Support at Home in Knoxville"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2823\" class=\"elementor elementor-2823\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21e14d6 e-con-boxed e-flex e-con e-parent\" data-id=\"21e14d6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-070c60c elementor-widget elementor-widget-html\" data-id=\"070c60c\" data-element_type=\"widget\" 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alt=\"A Preferred Care at Home caregiver sharing a warm moment with a senior at home\"><\/div><div class=\"gxh-ov\"><\/div><div class=\"gxh-wm\">GUIDE<\/div>\n<div class=\"gxh-grid\">\n <div>\n  <p class=\"gxh-eb\"><i><\/i>Medicare GUIDE Program &middot; In partnership with PocketRN<\/p>\n  <h1>Medicare&#8217;s <b>GUIDE<\/b> Program: <u>Nurse-Led Dementia Support<\/u> at Home in Knoxville<\/h1>\n  <p class=\"gxh-lead\">Caring for a loved one with dementia is an act of love. It&#8217;s also one of the hardest things a family can do. The appointments pile up. The medications change. The nights grow long. And somewhere in the middle of caring for someone else, a quiet question surfaces:<\/p>\n  <p class=\"gxh-quote\"><i><\/i>Who&#8217;s caring for you?<\/p>\n  <div class=\"gxh-btns\"><a class=\"gxb\" href=\"https:\/\/preferhome.com\/locations\/knoxville\/contact\/\">Contact Us<\/a><a class=\"gxb-ghost\" href=\"tel:8656924000\">(865) 692-4000<\/a><\/div>\n  <div class=\"gxh-badges\"><span class=\"gxh-badge\"><b>$0<\/b> No cost, no copays for families who qualify<\/span><span class=\"gxh-badge\"><b>24\/7<\/b> care team access<\/span><\/div>\n <\/div>\n <\/div>\n<\/div>\n<div class=\"gx-marq\"><div class=\"gx-marq-in\"><div class=\"gx-track\"><span><i>&#10022;<\/i> No cost for qualifying families<\/span><span><i>&#10022;<\/i> Nurse-led dementia support<\/span><span><i>&#10022;<\/i> 24\/7 care team access<\/span><span><i>&#10022;<\/i> In partnership with PocketRN<\/span><span><i>&#10022;<\/i> Trusted in-home care since 1984<\/span><span><i>&#10022;<\/i> Respite for family caregivers<\/span><span><i>&#10022;<\/i> No cost for qualifying families<\/span><span><i>&#10022;<\/i> Nurse-led dementia support<\/span><span><i>&#10022;<\/i> 24\/7 care team access<\/span><span><i>&#10022;<\/i> In partnership with PocketRN<\/span><span><i>&#10022;<\/i> Trusted in-home care since 1984<\/span><span><i>&#10022;<\/i> Respite for family caregivers<\/span><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c5af53 e-con-boxed e-flex e-con e-parent\" data-id=\"8c5af53\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a49d86f elementor-widget elementor-widget-html\" data-id=\"a49d86f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.gx{font-family:'Raleway',sans-serif;color:#3A3731;}\n.gx *{box-sizing:border-box;}\n.gx-sec{position:relative;margin:0 -100vw;padding:80px calc(100vw + 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a{color:#7B9218;font-weight:800;text-decoration:none;}\n\/* faq *\/\n.gx-faq{max-width:840px;counter-reset:gq;margin:0 auto;text-align:left;}\n.gx-faqsec{text-align:center;}\n.gx-faqsec .gx-eb{justify-content:center;}\n.gx-faqsec .gx-eb:before{display:none;}\n.gx-faqsec .gx-sub{margin-left:auto;margin-right:auto;}\n.gx-faq details{background:#fff;border:1px solid #E7E3DB;border-radius:16px;margin:0 0 12px;overflow:hidden;transition:box-shadow .3s ease,border-color .3s ease;}\n.gx-faq details[open]{box-shadow:0 14px 34px rgba(94,80,79,.11);border-color:#D6E39A;}\n.gx-faq summary{cursor:pointer;list-style:none;display:flex;align-items:center;gap:15px;padding:19px 22px;font-weight:800;font-size:16px;color:#26221D;}\n.gx-faq summary::-webkit-details-marker{display:none;}\n.gx-faq summary:before{counter-increment:gq;content:\"Q\" counter(gq);flex:none;width:36px;height:36px;border-radius:12px;background:#F2F5E3;color:#7B9218;font-size:13px;font-weight:800;display:flex;align-items:center;justify-content:center;}\n.gx-faq summary:after{content:\"+\";margin-left:auto;flex:none;width:30px;height:30px;border-radius:50%;background:#F2F5E3;color:#7B9218;font-size:20px;font-weight:400;display:flex;align-items:center;justify-content:center;transition:transform .3s ease,background .3s ease;}\n.gx-faq details[open] summary:after{transform:rotate(45deg);background:#E7EFC8;}\n.gx-faq .gx-a{padding:0 22px 22px 73px;font-size:15px;line-height:1.72;color:#5E504F;font-weight:500;}\n@media(max-width:600px){.gx-faq .gx-a{padding-left:22px;}}\n\/* closing *\/\n.gx-close{position:relative;overflow:hidden;background:#1D1A15;color:#EDEAE3;text-align:center;}\n.gx-aur1,.gx-aur2{position:absolute;border-radius:50%;filter:blur(70px);pointer-events:none;}\n.gx-aur1{width:480px;height:480px;left:8%;top:-180px;background:radial-gradient(circle,rgba(164,196,34,.22),transparent 65%);animation:gxa1 16s ease-in-out infinite alternate;}\n.gx-aur2{width:420px;height:420px;right:5%;bottom:-190px;background:radial-gradient(circle,rgba(200,224,107,.14),transparent 65%);animation:gxa2 20s ease-in-out infinite alternate;}\n@keyframes gxa1{to{transform:translate(70px,40px)}}\n@keyframes gxa2{to{transform:translate(-80px,-30px)}}\n.gx-close .gx-eb{justify-content:center;color:#C8E06B;}\n.gx-close .gx-eb:before{background:linear-gradient(90deg,#C8E06B,#A4C422);}\n.gx-close h2{color:#fff;}\n.gx-close .gx-sub{margin-left:auto;margin-right:auto;color:#CFC9BE;}\n.gx-cbtns{display:flex;gap:14px;justify-content:center;flex-wrap:wrap;margin:0 0 28px;position:relative;}\n.gx-serving{font-size:13.5px;color:#B4AC9E;font-weight:600;max-width:640px;margin:0 auto;position:relative;}\n.gx-serving a{color:#C8E06B;font-weight:700;}\n.gx-disc{margin:0 -100vw;padding:26px calc(100vw + 28px) 36px;background:#16130F;color:#7E7669;font-size:12px;line-height:1.75;font-family:'Raleway',sans-serif;}\n@media(prefers-reduced-motion:reduce){.gx-conn:after,.gx-heart,.gx-breathe i,.gx-aur1,.gx-aur2{animation:none !important}.gx-rv,.gx-tile,.gx-qlist li,.gx-qn .gx-ck,.gx-step,.gx-sline i{opacity:1 !important;transform:none !important;filter:none !important;transition:none !important}}\n<\/style>\n<div class=\"gx\">\n\n<div class=\"gx-sec gx-cream\"><div class=\"gx-rv\">\n <p class=\"gx-eb\">Created by Medicare &amp; CMS<\/p>\n <h2>What Is the <b>GUIDE<\/b> Program?<\/h2>\n <p class=\"gx-sub\">GUIDE is a program from Medicare, created by the Centers for Medicare and Medicaid Services (CMS), with a mission close to our hearts: improving quality of life for people living with dementia &mdash; and easing the load on the family members who care for them.<\/p>\n <div class=\"gx-acro\">\n  <div class=\"gx-tile\"><b>G<\/b><span>Guiding<\/span><\/div>\n  <div class=\"gx-tile\"><b>U<\/b><span>an<\/span><\/div>\n  <div class=\"gx-tile\"><b>I<\/b><span>Improved<\/span><\/div>\n  <div class=\"gx-tile\"><b>D<\/b><span>Dementia<\/span><\/div>\n  <div class=\"gx-tile\"><b>E<\/b><span>Experience<\/span><\/div>\n <\/div>\n <div class=\"gx-pills\">\n  <span class=\"gx-pill\"><b>The goal:<\/b>&nbsp;help your loved one remain comfortable at home, longer<\/span>\n  <span class=\"gx-pill\"><b>The promise:<\/b>&nbsp;you&#8217;re never left to figure it out alone<\/span>\n  <span class=\"gx-pill\"><b>The cost:<\/b>&nbsp;$0 for families who qualify &mdash; no copays<\/span>\n <\/div>\n<\/div><\/div>\n\n<div class=\"gx-sec gx-white\"><div class=\"gx-rv\">\n <p class=\"gx-eb\">How the partnership works<\/p>\n <h2>Two Teams, <b>One Purpose<\/b><\/h2>\n <p class=\"gx-sub\">Dementia care works best when clinical expertise and hands-on help come together. That&#8217;s exactly what this partnership provides, with a clear role for each of us. PocketRN&#8217;s nurses support your family virtually, by phone and video. Our caregivers are there in person.<\/p>\n <div class=\"gx-teams\">\n  <div class=\"gx-conn\"><\/div>\n  <div class=\"gx-heart\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 21s-7.5-4.7-10-9.3C.5 8.6 2.6 5 6.2 5c2 0 3.6 1.1 4.5 2.7L12 9.5l1.3-1.8C14.2 6.1 15.8 5 17.8 5c3.6 0 5.7 3.6 4.2 6.7C19.5 16.3 12 21 12 21z\" fill=\"#fff\"\/><\/svg><\/div>\n  <div class=\"gx-tcard gx-tc-dark\">\n   <span class=\"gx-tchip\">Virtual &middot; By phone &amp; video<\/span>\n   <h3>PocketRN<\/h3>\n   <p class=\"gx-trole\">The approved GUIDE provider. Their licensed, dementia-trained nurses deliver every clinical part of the program, including:<\/p>\n   <ul class=\"gx-tlist\">\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>A dedicated nurse who checks in regularly by phone or video to monitor health and support caregivers<\/span><\/li>\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>A personalized care plan built around your loved one&#8217;s needs<\/span><\/li>\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>24\/7 care team access<\/span><\/li>\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>Care coordination with your loved one&#8217;s existing doctors and specialists<\/span><\/li>\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>Medication review<\/span><\/li>\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>Family education, one-on-one coaching, and emotional support<\/span><\/li>\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>Referrals to helpful community resources<\/span><\/li>\n   <\/ul>\n  <\/div>\n  <div class=\"gx-tcard gx-tc-light\">\n   <span class=\"gx-tchip\">In person &middot; In your home<\/span>\n   <h3>Preferred Care at Home<\/h3>\n   <p class=\"gx-trole\">A contracted Partner Organization of PocketRN &mdash; and our role is the one we&#8217;ve filled for elderly people and their families since 1984: reliable, compassionate, non-medical care at home.<\/p>\n   <ul class=\"gx-tlist\">\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>In-home respite care through the program<\/span><\/li>\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>Companionship and a steady, watchful presence<\/span><\/li>\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>Personal care<\/span><\/li>\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>Meals and light housekeeping<\/span><\/li>\n    <li><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><span>Care within the scope of our Tennessee Personal Support Services Agency license<\/span><\/li>\n   <\/ul>\n   <div class=\"gx-not\"><b>And to be clear about what we don&#8217;t do:<\/b> we don&#8217;t diagnose dementia, we don&#8217;t determine GUIDE eligibility, we don&#8217;t provide nursing services, and we don&#8217;t bill Medicare. That&#8217;s PocketRN&#8217;s role. Ours is to be the trusted hands and heart in the home.<\/div>\n  <\/div>\n <\/div>\n<\/div><\/div>\n\n<div class=\"gx-sec gx-cream\"><div class=\"gx-rv\">\n <div class=\"gx-resp\">\n  <div class=\"gx-rimg\"><div class=\"gx-rimg-in\"><img decoding=\"async\" src=\"https:\/\/preferhome.com\/locations\/knoxville\/wp-content\/uploads\/sites\/17\/2026\/07\/pcah-2025-images-227-scaled-1.jpg\" alt=\"A Preferred Care at Home caregiver providing companionship at home\" loading=\"lazy\"><\/div><div class=\"gx-breathe\"><i><\/i><span>Breathe<\/span><\/div><\/div>\n  <div>\n   <p class=\"gx-eb\">Respite care<\/p>\n   <h2>Permission <b>to Rest<\/b><\/h2>\n   <p class=\"gx-sub\" style=\"margin-bottom:16px;\">Whether you&#8217;re caring for a spouse or a parent, respite is a simple idea with a powerful effect. A screened, experienced caregiver comes to your loved one&#8217;s home so you can rest, run errands, keep your own doctor&#8217;s appointment, or simply breathe.<\/p>\n   <p class=\"gx-sub\" style=\"margin-bottom:0;\">For families who qualify, the GUIDE program includes an annual respite benefit. To qualify, your loved one generally must be living with moderate to severe dementia and have an unpaid family caregiver actively involved in their care. PocketRN determines respite eligibility and amounts through the program. Once approved, we build the schedule around your family.<\/p>\n   <div class=\"gx-minis\">\n    <div class=\"gx-mini\"><b><a href=\"https:\/\/preferhome.com\/careers\/caregiver-screening-process\">7-step screening<\/a><\/b>You&#8217;ll never wonder who&#8217;s walking through the door &mdash; every caregiver completes our full screening process.<\/div>\n    <div class=\"gx-mini\"><b>Matched by personality<\/b>Caregivers are matched to your loved one by personality and experience &mdash; because peace of mind should be part of the care, too.<\/div>\n   <\/div>\n  <\/div>\n <\/div>\n<\/div><\/div>\n\n<div class=\"gx-sec gx-white\"><div class=\"gx-rv\">\n <p class=\"gx-eb\">Eligibility, in plain language<\/p>\n <h2>Who May <b>Qualify?<\/b><\/h2>\n <p class=\"gx-sub\">Eligibility for GUIDE is determined by PocketRN&#8217;s clinical team using Medicare&#8217;s criteria &mdash; never by Preferred Care at Home. In general, your loved one may qualify if they:<\/p>\n <div class=\"gx-qwrap\">\n  <div class=\"gx-qcard\">\n   <ul class=\"gx-qlist\">\n    <li><span class=\"gx-qn\"><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><\/span><span>Are living with dementia &mdash; a formal diagnosis isn&#8217;t required to start the conversation, and PocketRN can help you obtain one if appropriate<\/span><\/li>\n    <li><span class=\"gx-qn\"><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><\/span><span>Have traditional Medicare, with Parts A and B as their primary insurance (Medicare Advantage plans don&#8217;t currently qualify)<\/span><\/li>\n    <li><span class=\"gx-qn\"><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><\/span><span>Live at home or in independent living &mdash; rather than a nursing home, assisted living, or memory care facility<\/span><\/li>\n    <li><span class=\"gx-qn\"><svg class=\"gx-ck\" viewBox=\"0 0 23 22\" width=\"17\" height=\"16\" fill=\"none\"><path d=\"M22.5063 0.191225C20.616 1.31814 18.4795 2.93148 16.4706 4.75089C14.8516 6.21755 13.1248 7.98498 11.5256 9.81182C10.4223 11.0743 9.23276 12.5428 8.15823 13.9705C7.78448 14.468 6.81776 15.801 6.51409 16.241C6.35776 16.4675 6.27151 16.577 6.25354 16.5715C6.23917 16.5678 4.87175 15.7732 3.21682 14.8078L0.207058 13.0496L0.138777 13.1295C0.10284 13.174 0.0633083 13.2223 0.0543239 13.239C0.0381521 13.2687 0.293308 13.5769 6.79979 21.3725L7.32268 22H7.39456H7.46643L7.87432 21.159C9.88862 17.017 11.867 13.6066 14.1113 10.4059C16.5856 6.88034 19.3869 3.63325 22.5386 0.642365C22.7632 0.428862 22.9465 0.248777 22.9465 0.241352C22.9465 0.232069 22.8225 0.050127 22.7992 0.0259933C22.7956 0.0241356 22.6644 0.0983982 22.5063 0.191225Z\" fill=\"#A4C422\"\/><\/svg><\/span><span>Are not currently enrolled in hospice<\/span><\/li>\n   <\/ul>\n   <div class=\"gx-also\">\n    <p>May also be eligible<\/p>\n    <div class=\"gx-chips\"><span class=\"gx-chip\">Veterans<\/span><span class=\"gx-chip\">Medicare + Medicaid<\/span><span class=\"gx-chip\">Receiving palliative care<\/span><\/div>\n   <\/div>\n  <\/div>\n  <div class=\"gx-qaside\">\n   <h3>Not sure where your loved one fits?<\/h3>\n   <p>Not sure which type of Medicare they have? You don&#8217;t need all the answers before reaching out. That&#8217;s what the first conversation is for &mdash; and PocketRN&#8217;s team will help you sort out the details.<\/p>\n   <a class=\"gxb\" href=\"tel:8656924000\">Wondering if your family qualifies? Call (865) 692-4000<\/a>\n  <\/div>\n <\/div>\n<\/div><\/div>\n\n<div class=\"gx-sec gx-cream\"><div class=\"gx-rv\">\n <p class=\"gx-eb\">Four simple steps<\/p>\n <h2>Getting Started <b>Is Simple<\/b><\/h2>\n <p class=\"gx-sub\">No pressure and no obligation &mdash; just a caring conversation.<\/p>\n <div class=\"gx-steps\">\n  <div class=\"gx-sline\"><i><\/i><\/div>\n  <div class=\"gx-step\"><i><\/i><b>Reach out<\/b><p>Call our Knoxville office at <a href=\"tel:8656924000\">(865) 692-4000<\/a>. No pressure and no obligation, just a caring conversation.<\/p><\/div>\n  <div class=\"gx-step\"><i><\/i><b>Get connected<\/b><p>We introduce your family to PocketRN, whose team confirms Medicare eligibility and answers every question.<\/p><\/div>\n  <div class=\"gx-step\"><i><\/i><b>Meet your nurse<\/b><p>PocketRN completes a comprehensive assessment and builds your loved one&#8217;s personalized care plan.<\/p><\/div>\n  <div class=\"gx-step\"><i><\/i><b>Care begins at home<\/b><p>If respite is approved, we coordinate caregiver visits around your family&#8217;s needs.<\/p><\/div>\n <\/div>\n<\/div><\/div>\n\n<div class=\"gx-sec gx-white gx-faqsec\"><div class=\"gx-rv\">\n <p class=\"gx-eb\">Straight answers<\/p>\n <h2>Frequently Asked <b>Questions<\/b><\/h2>\n <div class=\"gx-faq\">\n  <details><summary>What does the GUIDE program cost?<\/summary><div class=\"gx-a\">For eligible Medicare beneficiaries, GUIDE services are provided at no cost, with no copays. Preferred Care at Home never bills Medicare for GUIDE services.<\/div><\/details>\n  <details><summary>My loved one has a Medicare Advantage plan. Can we still enroll?<\/summary><div class=\"gx-a\">Not at this time. GUIDE is currently available to people with traditional Medicare, with Parts A and B as primary insurance. But if your loved one isn&#8217;t eligible, you&#8217;re not out of options. Our private-pay care is available from one hour to 24 hours a day, and we&#8217;re glad to help you explore <a href=\"https:\/\/preferhome.com\/senior-resources\/common-senior-concerns\/paying-for-home-care\/\">paying for home care<\/a>.<\/div><\/details>\n  <details><summary>Does my loved one need a formal dementia diagnosis first?<\/summary><div class=\"gx-a\">No. You can start the conversation without one. If it&#8217;s appropriate, PocketRN&#8217;s clinical team can help your family obtain one.<\/div><\/details>\n  <details><summary>Who provides the nursing care?<\/summary><div class=\"gx-a\">All clinical and nursing services come from PocketRN&#8217;s licensed, dementia-trained nurses. Preferred Care at Home provides only the non-medical home care and respite services authorized under our state license.<\/div><\/details>\n  <details><summary>Will my loved one have to change doctors?<\/summary><div class=\"gx-a\">GUIDE is designed to work alongside the doctors and specialists your loved one already knows and trusts. Care coordination with your existing providers is part of the program, so PocketRN&#8217;s nurses work with your loved one&#8217;s care team rather than replacing it.<\/div><\/details>\n  <details><summary>How many respite hours will we receive?<\/summary><div class=\"gx-a\">Respite amounts are determined through the GUIDE program based on eligibility, so we can&#8217;t promise a specific number of hours. Once PocketRN confirms your loved one&#8217;s benefit, we&#8217;ll build a schedule that fits your family. And if you ever need more support than the benefit covers, our private-pay care can fill the gaps.<\/div><\/details>\n  <details><summary>What if we don&#8217;t qualify for GUIDE?<\/summary><div class=\"gx-a\">You still have us. Our compassionate, affordable <a href=\"https:\/\/preferhome.com\/locations\/knoxville\/specialized-dementia-in-home-care-for-knoxville-families\/\">dementia care<\/a> and <a href=\"https:\/\/preferhome.com\/locations\/knoxville\/expert-alzheimers-in-home-care-for-knoxville-residents\/\">Alzheimer&#8217;s care<\/a>, <a href=\"https:\/\/preferhome.com\/locations\/knoxville\/dependable-companion-care-for-knoxville-seniors\/\">companion care<\/a>, and personal care services are available privately, from one hour to 24 hours a day &mdash; and we&#8217;ll be by your side, every step of the way.<\/div><\/details>\n <\/div>\n<\/div><\/div>\n\n<div class=\"gx-sec gx-close\"><div class=\"gx-aur1\"><\/div><div class=\"gx-aur2\"><\/div><div class=\"gx-rv\">\n <p class=\"gx-eb\">Let&#8217;s take the first step together<\/p>\n <h2>You&#8217;ve Carried So Much for So Long.<br><b>Let Us Help Carry Some of It.<\/b><\/h2>\n <p class=\"gx-sub\">Call Preferred Care at Home of East Tennessee or <a href=\"https:\/\/preferhome.com\/locations\/knoxville\/contact\/\">contact our Knoxville team<\/a> to learn whether the GUIDE program is right for your family. We&#8217;ll listen first. We&#8217;ll answer honestly. And whatever comes next, you won&#8217;t face it alone.<\/p>\n <div class=\"gx-cbtns\"><a class=\"gxb\" href=\"tel:8656924000\">Call (865) 692-4000<\/a><a class=\"gxb-ghost\" href=\"https:\/\/preferhome.com\/locations\/knoxville\/contact\/\">Contact Our Knoxville Team<\/a><\/div>\n <p class=\"gx-serving\">Proudly serving Knoxville, Farragut, Powell, Bearden, Cedar Bluff, and communities across East Tennessee. <a href=\"https:\/\/preferhome.com\/locations\/knoxville\/contact\/\">Contact us<\/a> to confirm coverage in your area.<\/p>\n<\/div><\/div>\n\n<div class=\"gx-disc\">Preferred Care at Home of East Tennessee is licensed as a Tennessee Personal Support Services Agency and serves as a contracted Partner Organization of PocketRN. PocketRN provides the clinical GUIDE services, and Preferred Care at Home provides authorized non-medical home care and respite services within the scope of its state license. Preferred Care at Home does not determine GUIDE eligibility or bill Medicare for GUIDE services.<\/div>\n\n<\/div>\n<script>\n(function(){\n var r=document.querySelector('.gx'); if(r){r.classList.add('gx-js');}\n var io=new IntersectionObserver(function(es){es.forEach(function(e){if(e.isIntersecting){e.target.classList.add('gx-in');io.unobserve(e.target);}});},{threshold:.12});\n document.querySelectorAll('.gx-rv').forEach(function(el){io.observe(el);});\n})();\n<\/script>\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"What does the GUIDE program cost?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"For eligible Medicare beneficiaries, GUIDE services are provided at no cost, with no copays. Preferred Care at Home never bills Medicare for GUIDE services.\"}}, {\"@type\": \"Question\", \"name\": \"My loved one has a Medicare Advantage plan. Can we still enroll?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Not at this time. GUIDE is currently available to people with traditional Medicare, with Parts A and B as primary insurance. But if your loved one isn't eligible, you're not out of options. Our private-pay care is available from one hour to 24 hours a day, and we're glad to help you explore paying for home care.\"}}, {\"@type\": \"Question\", \"name\": \"Does my loved one need a formal dementia diagnosis first?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. You can start the conversation without one. If it's appropriate, PocketRN's clinical team can help your family obtain one.\"}}, {\"@type\": \"Question\", \"name\": \"Who provides the nursing care?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"All clinical and nursing services come from PocketRN's licensed, dementia-trained nurses. Preferred Care at Home provides only the non-medical home care and respite services authorized under our state license.\"}}, {\"@type\": \"Question\", \"name\": \"Will my loved one have to change doctors?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"GUIDE is designed to work alongside the doctors and specialists your loved one already knows and trusts. Care coordination with your existing providers is part of the program, so PocketRN's nurses work with your loved one's care team rather than replacing it.\"}}, {\"@type\": \"Question\", \"name\": \"How many respite hours will we receive?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Respite amounts are determined through the GUIDE program based on eligibility, so we can't promise a specific number of hours. Once PocketRN confirms your loved one's benefit, we'll build a schedule that fits your family. And if you ever need more support than the benefit covers, our private-pay care can fill the gaps.\"}}, {\"@type\": \"Question\", \"name\": \"What if we don't qualify for GUIDE?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"You still have us. 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